Receptionist/ Admin Support

Overall Purpose of the Post

The post-holder will provide front of house reception duties and a wide range of general administration supports to the service as required.

Duties – Reception

• Front of house reception duties in Cork Children’s Services, providing a courteous greeting and a professional service to all staff, visitors and service users on-site and through telephone interaction.
• Provide a discreet and confidential service at all times to all service users and visitors.
• Provide an efficient call management service.
• Management of the visitor sign-in/sign-out processes.
• Provide an efficient, professional and speedy sign-in/sign-out experience for all service users and visitors.
• Processing of all incoming and outgoing postal mail in line with mail management processes.
• Bringing registered mail to the local post office for processing.
• Processing of all incoming and outgoing deliveries in line with established processes.
• Liaising, as required, with courier companies and staff.
• Maintaining and updating reception logs and staff lists.
• Ensure the reception area and atrium are kept tidy and clutter-free at all times.
• General reception-related and other administrative tasks.
• Notify line manager of any accident, incident, or potential incidents in the reception area.
• Participate in meetings, staff training and development, and performance reviews as required.
• Other ad hoc administrative duties as required in line with service needs.

Communication

Ensure that good, clear and respectful communications and relationships are developed and maintained with all visitors to the centre and with all telephone interactions.

Training and Development

• Participate in training programmes as identified.

Health & Safety

• Support the promotion of health and safety and risk management across the service, ensuring compliance with all Health & Safety policies and procedures.
• Participate in accurate and timely health and safety reporting as required.
• Participate in local health and safety initiatives and training as required.
• Ensure that effective safety procedures are in place in the execution of the duties of the post to comply not only with the Health, Safety and Welfare at Work Act but also with Enable Ireland’s policies and procedures.

Quality Assurance

• Adhere to requirements in relation to the collection of data in accordance with agreed procedures and as required by Enable Ireland.
• Work in accordance with Enable Ireland policies and procedures and promote adherence to the same across the service.
• Contribute to the ongoing development and implementation of Enable Ireland’s quality assurance initiatives and departmental standards.

To minimise exposure to breaches of GDPR, strict compliance is required in the course of carrying out the duties of this job and working with others. This includes, but is not limited to, compliance with Enable Ireland’s suite of GDPR Policies and Procedures, attending all GDPR training sessions, and ensuring personal responsibility for implementing safeguards and measures as directed.

This job role document is not intended to be an exhaustive list of duties, and responsibilities may be reviewed from time to time by the Director of Services, Administration Manager, or designate to reflect the needs of the service and will evolve as new legislation and service arrangements come into place.

Terms & Conditions

Responsible to: Administration Manager or delegate.

Probation: A probationary period of 6 months applies, during which three probationary meetings will take place to review your performance and suitability for appointment.

The company reserves the right to extend the probationary period on an exceptional basis if it is deemed that the extension would be in your interest. In any case, this will not exceed a period of 9 months. The probationary period may also be extended to facilitate statutory leave.

Salary: The current salary scale for this post is €28,377 to €45,992 LSI, pro rata per annum.

This pay scale is subject to increases in 2026 in accordance with the recent WRC agreement towards enhanced pay adjustments in Section 39 organisations.

Annual Leave: Annual leave entitlement is 30 days, pro rata for fewer hours worked.

Pension Scheme: Enable Ireland operates a contributory pension scheme which all staff may join.

Medical: The successful candidate will be required to undergo a medical assessment.

Garda Clearance / Police Clearance: These will be required for all prospective staff who undertake relevant work or activities relating to children or vulnerable persons.

Sick Pay: All periods of sickness exceeding two days must be medically certified. Weekly medical certificates are required thereafter.

The Company reserves the right to have you examined by its own doctor after 3 months of continuous sick leave.

Upon completion of 6 months of continuous service with the Company, sick pay will be as follows:

• Full pay less social welfare for the first 13 weeks of sickness in any 12-month rolling period.
• Half pay less social welfare for a further 13 weeks of sickness absence in the same 12-month rolling period.

Redeployment: In exceptional circumstances, the organisation reserves the right to redeploy you to an alternative role that is suitable to your skills and experience.