Receptionist

We are proud to be one of the most trusted insurance and asset management companies, with a workforce as diverse as the world itself. As the trusted insurance partner to over 700,000 customers across Ireland, we have built a brand based on trust, integrity and outstanding customer service for over 100 years.

We strive to deliver fantastic customer experiences through innovative thinking, state of the art technology, excellent training, outstanding customer service, real dedication and team work. As an employer, we truly care for our employees and their individual needs and aspirations. With this in mind we have tailored our work approach to ensure you the flexibility and support needed to excel in your new role.

Location:

This is a 3 month fixed term contract position based in our Dublin office in Allianz House, Elm Park, Merrion Road, Dublin 4.

The Role:The purpose of the role is to provide excellent customer service for all callers to Allianz Insurance. The role will act as first point of contact to the organisation for all our Corporate and Customer visitors.

The successful candidate will be professional, enthusiastic, courteous and welcoming in their interactions with all visitors, customers and internal colleagues.

A commitment to service delivery, outstanding customer service and the ability to work collaboratively within a team are key to succeed within this role.

Key Responsibilities:

• Receive, welcome, and refer visitors to the relevant individual or department and work as a member of the Team to deliver agreed levels of service
• Managing a busy switchboard with high volume of phone calls
• Accept delivery of small parcels and advise addressee
• Maintain the reception area in a tidy condition
• Connect callers who may be uncertain of their required contact to the most appropriate department/contact; direct call to right destination 1st time
• Take and pass on messages - Determine when something is urgent and expedite a response
• Administer routine parking and taxi arrangements, and issue & collect security badges for visitors

Experience / Skills Required:

Essential:

• 1 years’ experience in a customer facing role
• Strong telephone manner
• Excellent interpersonal and communication skills
• Strong team player with the ability to build strong relationships within the team

Desirable:

• Commitment to continuous improvement of quality and efficiency
• Effective time management and organisational skills
• Ability to work under pressure and on own initiative
• Ability to build professional relationships across other business areas
• Strong Microsoft Office skills