Receptionist

Reception Service

• Provide courteous and efficient reception service in line with the Centre’s quality service objectives.

Receptionist and Telephonist Duties

• Deal with customer queries face-to-face.

• Answer calls promptly and courteously, ensuring messages reach the right person.

• Provide concierge-style assistance for self-service entry when required.

• Give information on Antrim and Newtownabbey leisure services, including private supplier activities and facilities.

• Provide advice on leisure memberships.

Cash Handling

• Handle and reconcile cash, cheques, credit card, telephone, and voucher transactions.

• Reconcile tills and prepare daily cash sheets.

• Complete documentation accurately in line with procedures.

• Prepare and check floats.

• Issue ticket sales via the Leisure Management System.

Administrative Duties

• Operate the computerised management information system to record functional processes.

• Prepare correspondence or literature as required.

• Accurately record customer details on the Leisure Management System.

• Compile and maintain records and information for senior management.

• Assist with leisure initiatives, including processing applications, data input, card issuance, and problem resolution.

Booking System

• Operate the Leisure Management booking system.

• Manage seven-day bookings, advance bookings, special events, and party enquiries in coordination with administration and management.

Admission Control

• Enforce entry requirements.

• Issue and check receipts.

• Ensure public compliance with age and supervision policies.

• Notify management of individuals under the influence of alcohol or drugs.

Sales and Promotion

• Actively promote events and services offered by Antrim and Newtownabbey Borough Council.

• Provide membership information, assist with sign-ups, and guide customers through the process.

Stock and Equipment

• Monitor shop stock and hire equipment levels.

• Notify line manager of purchase requirements.

• Assist with end-of-year stock audit.

Publicity and Materials

• Maintain publicity materials, forms, and stationery in reception and on notice boards.

• Request additional stock when necessary.

Lost Property

• Handle, process, and record receipt and return of lost property.

Comments and Complaints

• Maintain a record of all verbal comments and complaints.

Emergency Procedures

• Assist with building evacuations and emergency procedures to ensure safety and well-being of customers and staff.

Demonstrate teamwork and flexibility in achieving section objectives.

Provide high-quality customer service, taking ownership of queries and complaints.

Continuously develop personal skills to enhance service delivery.

Comply with Council policies, including health, safety, wellbeing, and safeguarding.

Promote equality, diversity, and inclusion through leadership and behavior aligned with Council values.

Perform other relevant duties as required, including working in other departments.