Receptionist
Reports To: Procurement and Facilities Manager
Grade: 6
The salary scale for this role is €39,285 - €60,455;
with Long Service increments of LSI1: €62,436 and LSI2: €64,413.
New Entrants to the Public Sector commence on the first point of the Scale
Purpose
Bord Bia has a vision that customers around the globe recognise that Irish food and drink is world-class; that it is high quality, distinctive, and made by a diverse range of creative producers from a unique and fortuitous island location.
Our purpose is to bring Ireland’s outstanding food, drink and horticulture to the world, thus enabling growth and sustainability of producers.
In this role you will provide a best in class front of house experience for visitors and staff, and to maintain Bord Bia’s reputation through provision of excellent customer service.
NOTE: This role is based on fully on-site in Bord Bia’s Global Hub on Pembroke Road, Dublin and is not eligible for remote working.
Reception opening hours are as follows 8:30 - 17:30, Mon-Fri.
Some degree of flexibility will be required for this role and will be discussed at interview stage with successful candidates.
What you’ll do
Act as first point of contact for visitors to the Bord Bia Global Hub, greeting guests and ensuring they are directed to where they need to go.
Maintain a neat and tidy reception and gallery space, ensuring that access to these areas is not obstructed, and presenting a positive first impression to visitors
Support the facilities management function through acting as a fire warden and first aider for the reception space and following the organisation’s procedures in the event of alarm activation and/or first aid requirement.
Support the facilities management function through issuing staff access cards and visitor badges, and maintaining a log of visitors to the building.
Receive and sort incoming post on a daily basis, arranging for distribution to the relevant staff member, and ensure outgoing post is collected daily by An Post.
Answer and/or re-direct all phone calls and emails received by reception, on a timely basis
Arrange couriers and receive deliveries to the building as required, including deliveries of perishable items for events in the building making sure that these particular items are dealt with in accordance with agreed health and safety protocols
Manage meeting room bookings for strategic spaces within the building, liaising with staff members, facilities management and catering staff as required, maintaining the record of the numbers occupying certain spaces in the building
Manage the booking system for Bord Bia car parking spaces
Open and close the reception area each day, including locking and unlocking the front door to the building.
Adhere to the One Bord Bia Operating Model.
Liaise with facilities, IT and cleaning teams on minor issues affecting reception and public areas, supporting the Facilities
team in the smooth operation of the Global Hub.
Assist with stock management for reception supplies, including stationary and visitor materials.
Training and liaising with Interns on Reception support/cover - ensuring continuity of front-of-house services at all times.
About You
Essential Knowledge, Skills & Capabilities
Knowledge:
Bord Bia activities
Skills & Capabilities:
Professional and courteous manner
Excellent interpersonal skills
Excellent attention to detail
Can-do, confident attitude
Self-starter with the ability to work off own initiative
Desirable Knowledge, Skills & Capabilities
Knowledge:
Food, drink and horticulture industry
Skills & Capabilities:
First Aid
Manual Handling
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