Receptionist

Receptionist

(Ref: E/R/B/926)
Job details:
Location: Belfast
Hours: 35 hours per week
Salary: £24,479 per annum
Contract: Permanent
Job Background:
Bryson Pathways through its Training & Employability work delivers Employment and Vocational Training programmes to young people and the unemployed. For over 30 years it has successfully managed and delivered a wide range of qualifications, training and employment programmes.

Job Purpose
The Receptionist will be the first point of contact for all visitors, clients and staff handling both internal and external calls for the company, ensuring first class customer service.

Duties
To develop and demonstrate a thorough knowledge of the requirements of Bryson programmes
To meet and greet visitors to the reception area
Ensure the reception area is welcoming and kept in order
To be aware of the importance of answering the telephone as the first point of contact and to provide consistently high level of customer service
Answer, screen and redirect telephone enquiries
Liaise with learners and parents/guardians regarding attendance
Provision of administrative support
To sort incoming and outgoing post and deliveries
Manage visitor sign ins and maintaining overall security at the front desk
To work as a member of a team and undertake such duties and responsibilities that are compatible with and supportive of Bryson aims and objectives
To comply with all Bryson policies and procedures (as applicable)
To maintain service user confidentiality and adhere to the Bryson Pathways Data Protection Policy
To adhere to a Code of Practice relevant to Equal Opportunities and the promotion of social inclusion
To keep records and provide reports (verbally and in writing) to relevant stakeholders
To attend and complete training as required
To participate in the supervision and team meeting process
Bryson Pathways staff are expected to carry out their own administrative/IT work, including word processing, internet research, e-mail, maintenance of records, timesheets, expenses and answering direct phone calls.


Essential Criteria:
Educated to GCSE level and hold Grade C or above (or equivalent) English and Maths
A minimum of one-year previous experience in a similar role.
IT Proficient with use of Microsoft Office (Word, Excel, and Outlook) or similar applications
Desirable Criteria:
Hold a Level 2 ICT or Business Admin qualification
For more information, or a full job description/person specification, please contact the Human Resources Department Tel: (028) 9032 5835 or email: recruit@brysongroup.org Application packs are downloadable from https://bryson.getgotjobs.co.uk/home, where there is also the option to apply online.
The closing date for the receipt of completed applications is:
Wednesday 30th September at 12pm