Receptionist Clerical Officer

At Fís Eireann/Screen Ireland we are looking for new Talent to join our growing team. You will become part of a talented and diverse community of employees whose mission and passion are to promote and support the development of Irish Film, Television Drama, Animation, Documentary, Visual Effects and Digital Games Industries. 

As the national agency for the Irish film, television drama, animation, and documentary industry, Fís Éireann/Screen Ireland is the creative partner to the sector, investing in talent, creativity, and enterprise. We are inspired by original storytelling that will emotionally move audiences at home and abroad. Through a wide range of practical funding supports across development, production, distribution, promotion and skills development, Screen Ireland supports the sector at every stage. We support filmmakers in their creative pursuit to share valuable artistic, cultural, and commercial stories on screen.

OUR CULTURE & COMMITMENTS

At Fís Éireann/Screen Ireland, we are proud to foster a workplace culture built on creativity, inclusion, and respect. Through our Kind framework, we place equal importance on wellbeing, lifelong learning, sustainability, and equity, diversity and inclusion (EDI). We actively support our employees to thrive personally and professionally, offering opportunities to grow their skills, contribute to meaningful projects, and be part of a collaborative community. We are committed to building a workforce that reflects the diversity of the audiences we serve and the stories we support on screen. We warmly welcome applications from people of all backgrounds, experiences, and perspectives who meet the requirements of the role, and we celebrate the unique contributions that each person brings to our organisation.

ROLE OVERVIEW

Reporting to the Office Manager, the postholder plays a key role in supporting the effective day-to-day operation of the Dublin office and contributing to a professional, efficient and welcoming workplace environment.

The role focuses on front-of-house delivery, office coordination and the provision of high-quality administrative support services. Acting as a central point of contact for staff and external stakeholders, the postholder will facilitate effective communication, ensure a consistently high standard of customer service, and support the smooth coordination of office activities.

Working as part of a structured and collaborative function, the role operates within clearly defined processes and service priorities, ensuring consistency, efficiency and a coordinated approach to administrative support contributing to the efficient functioning of Screen Ireland, while creating an efficient, professional, and welcoming office environment

FUNCTION OVERVIEW

The Office Management function at Screen Ireland is a core operational pillar that ensures the effective delivery of workplace and corporate support services across the organisation. It is responsible for the smooth running of physical office environments, including facilities management, space planning, supplier and procurement coordination, and health and safety compliance. 

The function also contributes significantly to internal communications, staff wellbeing initiatives, and business continuity planning. By integrating sustainability practices into day-to-day operations, the Office Management function supports Screen Ireland’s broader commitment to environmental responsibility and organisational excellence. It plays a vital role in shaping a professional, inclusive, and productive working environment for staff, stakeholders, and visitors. 

JOB GRADE / REPORTING LINE

It is anticipated that in order to have the required skills and competencies, the Clerical Officer post will be at the First Point level. 

KEY RESPONSIBILITIES

Customer Service & Front of House

• Act as the first point of contact for all visitors and stakeholders, delivering a professional, welcoming and responsive reception service.
• Monitor and manage shared mailboxes, ensuring correspondence is prioritised, actioned, and handled efficiently or redirected / escalated where appropriate in a timely and organised manner.
• Provide clear information and guidance in line with organisational services and processes.
• Handle queries and complaints with professionalism, ensuring a consistently high standard of customer service.

Office Administration & Coordination

• Provide administrative support to the Dublin office, including meeting room coordination and day-to-day office operations.
• Manage office supplies and stationery procurement, ensuring effective stock control and value for money.
• Maintain organised filing and records management systems in line with organisational standards.

Operational & Organisational Support

• Assist in the organisation of meetings, events, staff initiatives and onboarding activities. 
• Provide general administrative and logistical support, including bookings, coordination tasks and data entry.
• Support organisational functions, including Marketing and Communications, as required during peak periods.

Facilities, Health & Safety

• Support the coordination and organisation of office facilities, including archive movements.
• Assist in the implementation of Health and Safety requirements and staff wellbeing initiatives.
• Provide support for office security processes, including access and key management.

Collaboration & Organisational Awareness

• Work collaboratively across Screen Ireland to support effective service delivery.
• Develop and maintain an understanding of organisational activities, programmes and services to support accurate stakeholder engagement.

Reporting & General Administration

• Prepare routine reports and provide administrative support as required.
• Undertake a range of clerical duties appropriate to the role, demonstrating flexibility in response to business needs.

Organisational Values

• Support and promote Screen Ireland’s commitment to Diversity, Equity and Inclusion.
• Contribute to a professional, respectful and collaborative working environment.
• Undertake additional duties aligned to the nature and level of the role, as required.

The postholder will contribute flexibly across the team, supporting colleagues with activities aligned to the Clerical Officer grade. This collaborative approach ensures opportunities for shared learning, role development, and responsiveness to team priorities.

This job description is not intended to contain a comprehensive list of activities, duties, or responsibilities. Additional duties may be assigned based on business operational needs.

KEY REQUIREMENTS ESSENTIAL

• Demonstrates a strong commitment to providing a professional, helpful and responsive service to internal and external stakeholders.
• Works in a structured and organised manner, with good attention to detail and accuracy in completing tasks.
• Communicates clearly and effectively, both verbally and in writing, with the ability to engage appropriately with a range of stakeholders.
• Works well as part of a team, supporting colleagues and contributing positively to a collaborative working environment.
• Takes responsibility for completing tasks to a good standard within agreed timelines, demonstrating reliability and consistency.
• Able to manage a variety of administrative tasks and respond to changing priorities in a busy office environment.
• Maintains a courteous, professional and approachable manner at all times, including when dealing with queries or challenges.
• Competent in the use of standard IT systems, including Microsoft Office (Word, Excel, Outlook and Teams), with a willingness to learn new systems.

KEY SKILLS - PAS CAPABILITY FRAMEWORK

In accordance with the PAS Capability Framework, candidates will undergo assessment and interviews focusing on the following Core Capabilities: 

• Building Future Readiness
• Evidence-Informed Delivery
• Communicating and Collaborating

*Accessible Plaintext of the Capability Framework for the various public sector grades is available at: 

k

1. Core Capability: Building Future Readiness

The postholder will demonstrate a willingness to learn and adapt to new ways of working, including the use of new systems, tools and processes. They will show openness to change and take opportunities to build their skills and knowledge in support of their role. They will seek guidance and feedback to support their development and apply learning to improve how tasks are completed, contributing to a more efficient and effective working environment.

2. Core Capability: Evidence-Informed Delivery

The postholder will support effective service delivery by working with information, data and established processes in an accurate and organised manner. They will follow procedures, use appropriate systems, and ensure that work is completed to a high standard and within agreed timelines. They will prioritise their workload, flag issues where they arise, and contribute to continuous improvement by identifying practical ways to support more efficient ways of working.

3. Core Capability: Communicating & Collaborating

The postholder will communicate clearly and professionally with colleagues and stakeholders, both in person and through written and digital channels. They will provide accurate information and respond to queries in a timely and courteous manner. They will work effectively as part of a team, building positive working relationships and supporting a collaborative and respectful working environment. They will demonstrate discretion and professionalism, particularly when handling sensitive information. 

4. Core Capability: Equality, Diversity and Inclusion 

The postholder will support and uphold Screen Ireland’s commitment to equality, diversity and inclusion by ensuring fairness and respect in all interactions. They will use inclusive language and practices, remain aware of diverse needs and experiences, and contribute to creating a workplace where all individuals feel valued and supported. They will engage with learning opportunities related to EDI and apply these insights to their daily work and communications.

DESIRABLE ATTRIBUTES

• Previous experience in a reception, office administration or customer-facing role.
• Experience working in a busy office or service environment.
• Good organisational and coordination skills, with the ability to manage competing tasks.
• Demonstrates reliability, initiative and a positive approach to work.
• An awareness of Diversity, Equity and Inclusion principles.
• Proficiency in the Irish language.

ROLE DETAILS AND TERMS

• This position is at the Clerical Officer level and is remunerated at €31,604.90 per annum. This role will be filled in line with Public Pay Policy at the first point of this Salary Scale unless the successful candidate is appointed from an existing public sector role. Application of 1 February 2026 pay adjustments
• This is a permanent full-time position.
• The successful candidate will be required to sign the Screen Ireland Code of Conduct.
• The role will have a 6-month probation period.
• Will report directly to the Office Manager.
• The post will be based in Dublin and is a fully onsite role.
• Annual leave (excluding bank holidays) of 22 days.
• Start Date as soon as possible.

ELIGIBILITY TO COMPETE & CERTAIN RESTRICTIONS ON ELIGIBILITY

Citizenship Requirement Eligible candidates must be: 

• A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein, and Norway; 
• A citizen of the United Kingdom (UK); 
• A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or A non-EEA citizen who has a stamp 4 visa1 or a stamp 5 visa.

To qualify candidates must be eligible by the date of any job offer.

APPLICATION PROCESS

Interested applicants are invited to forward a detailed CV that highlights relevant experience and a cover letterin strict confidence by clicking on the vacancy link on our website.

APPLICATIONS CLOSING DATE: 5.00pm, 13th April 2026 APPLICATIONS: COVER LETTER REQUIREMENTS

As part of your cover letter, you should set out your skills and experience to meet the requirements for the position. Applications will be treated in the strictest of confidence. In accordance with the PAS capability framework, candidates for this role will undergo assessment and interviews focusing on, but not limited to, the Clerical Officer level of the public service capability framework.

APPLICATIONS: COVER LETTER QUESTIONS

We kindly ask all applicants to submit a cover letter as part of their application. Within your cover letter, please respond to the following questions:

Screening Questions for Cover Letter

1. Why are you applying for the Receptionist role at Screen Ireland, and what aspects of the position align most strongly with your skills, experience and career interests?

2. What key strengths would you bring to this role, particularly in relation to customer service, organisation and administrative support in a busy office environment?

3. Please describe your experience in a front-of-house or customer-facing role. How have you ensured a professional, welcoming and efficient service when dealing with visitors, calls and general queries?

4. Provide an example of how you have managed a range of administrative tasks (e.g. emails, scheduling, records or coordination) at the same time. How did you stay organised, prioritise your workload and ensure accuracy?

5. Describe your experience working as part of a team and handling shared responsibilities (such as shared inboxes or general queries). How do you ensure timely responses and effective collaboration with colleagues?

Applicants who do not address the required questions in their cover letter will not be considered for shortlisting.

SHORTLISTING / SELECTION PROCESS

SHORTLISTING

Screen Ireland may, where necessary, apply a shortlisting process in order to manage the number of candidates progressing to interview. While applicants may meet the stated eligibility criteria, the volume of applications may mean it is not practical to call everyone forward for assessment.

In such circumstances, shortlisting will be based on the information provided in your cover letter, curriculum vitae, and responses to the questions set out in the job description. Particular emphasis will be placed on how applicants demonstrate the required core capabilities, as outlined in the Public Appointments Service (PAS) Capability Framework, alongside any desirable attributes identified for the role.

This process is designed to identify those candidates who, based on the evidence provided in their application, most closely match the role requirements. It does not imply that other candidates are unsuitable or incapable of undertaking the role; rather, it ensures that those whose qualifications, experience, and capability alignment appear most relevant are invited to interview.

SELECTION PROCESS

The selection process for roles within Screen Ireland may include one or more of the following stages:

• Shortlisting of candidates based on the information provided in their application (CV and cover letter).
• Written exercise or assessment, which may take place online or in person.
• Presentation or other role-relevant exercises.
• Interview(s), conducted either online or in person.
• Work sample or other tests/assessments as deemed appropriate for the position.

Candidates invited to participate in any stage of the process will be provided with full details in advance. It is the responsibility of applicants to ensure that their contact details are accurate and up to date.

If you are invited to interview or assessment and are unable to attend at the specified time, it may not be possible to reschedule, and your application may be deemed withdrawn from the competition.

GUIDANCE FOR APPLICANTS

To ensure fairness and consistency, all candidates are advised to structure their application and interview responses using the STAR method:

• S – Situation: Outline the background or context.
• T – Task: Explain the challenge or responsibility you faced.
• A – Action: Describe the specific steps you took.
• R – Result: Share the outcome, learning, or impact.

During the selection process, candidates will be assessed against the Core Capabilities outlined in the Public Appointments Service (PAS) Capability Framework for the relevant grade. We strongly encourage applicants to:

• Refer to the relevant grade capabilities when preparing examples.
• Choose clear, specific examples that demonstrate how their experience meets the capability requirements.
• Reflect both technical/professional expertise and behavioural competencies in their responses

CONFIDENTIALITY / DATA PROTECTION

CONFIDENTIALITY

Subject to the provisions of the Freedom of Information Act 2014, applications will be treated in strictest confidence.

DATA PROTECTION

Personal data will be processed in accordance with our Privacy Notice for Employees.

COMMITMENT TO EQUALITY, DIVERSITY & INCLUSION

Screen Ireland is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of the workforce. Screen Ireland is under the aegis of the Department of Culture, Communications and Sport.Screen Ireland is commitment to the future success of the industry through strategic investments in talent and skills with diversity, equity, and inclusion at its core. We understand that fostering a positive culture, underpinned by values of fairness, sustainability, diversity, equity, and inclusion, is crucial in attracting and retaining talent.As an inclusive organisation, we actively work towards promoting diversity and inclusion throughout the entire screen sector. Our comprehensive approach to capacity development ensures that every initiative is designed to be accessible to all, reflecting our dedication to a diverse and equitable industry. In our recruitment activities, we prioritise creating a workforce that exemplifies diversity and equality, setting a new benchmark for excellence and inclusivity. Screen Ireland welcomes all to join us on this path towards shaping a screen industry that celebrates collective talent, and the strength found in diversity.

ACCESSIBILITY & REASONABLE ACCOMMODATIONSS

Screen Ireland is committed to ensuring an inclusive and accessible recruitment process. If you require reasonable accommodations at any stage of the selection process, please let us know by emailing recruitment@screenireland.ie. We will make every effort to provide the necessary arrangements to support your participation.

If you have any questions about accessibility or the accommodations process, please contact our Human Resources Team as outlined in the relevant job advertisement on our Vacancies page.

OUR COMMITMENT TO SUSTAINABILITY

Fís Éireann/Screen Ireland is committed to embedding sustainability across our organisation and the wider screen sector. Through our Kind Sustainability Plan, we champion environmentally responsible practices in our day-to-day operations, support sustainable production through funding and industry initiatives, and encourage our staff and partners to reduce environmental impact. We see sustainability as integral to building a resilient, innovative, and responsible screen industry that will thrive for future generations.

QUERIES

If you have any questions regarding this competition or the recruitment process, please contact the HR Team at recruitment@screenireland.ie. We are happy to provide further information on the role, the application process, or accessibility and reasonable accommodations.

BENEFITS AT SCREEN IRELAND

• Maternity/Adoptive Leave pay. 
• Paternity Leave pay. 
• Parental and Parent’s Leave 
• Paid Sick leave 
• Bereavement and Compassionate Leave 
• Study and Exam Leave 
• Hybrid Working (subject to role)

• Professional Membership Fees 
• Educational Assistance 
• Contributory Pension 
• Employee Assistance Programme 
• Marriage Leave 
• Taxsaver 
• Bike to Work Scheme