Receptionist

Druids Glen Hotel and Golf Resort wish to recruit an experience Front Desk Agent to work within our successful Front Office Department. We require a team member who is focused on customer care & enjoys ensuring that every guest departs satisfied. 

The Candidate: 

The ideal candidate for this role will be a confident, organised person who has excellent attention to detail and customer care skills. A flexible attitude towards shift work is essential as midweek and weekend work is involved.

Responsibilities:

• Greet guests immediately upon arrival and anticipate assistance that may be required.
• At all times strive to represent Druids Glen in a professional manner.
• Handle guest requests efficiently.
• Perform duties according to Resort policies, procedures and standards.
• Be knowledgeable about daily Resort Operations.
• Be knowledgeable about guest rooms, locations, amenities, features and all other services offered by the Resort.
• Operate Hotsoft and have a working knowledge of Volante.
• Be empowered to solve issues as they arise.
• To practice gracious hospitality and promote goodwill by being friendly, courteous and helpful to guests and colleagues.
• Answer phones according to Resort standard.
• Ensure the cleanliness of the front desk area and back office at all times.
• A flexible attitude to working days and shifts in accordance with the departmental rota.

Experience:

• Previous Hotel Front Desk experience is desired for this role.
• Strong communication skills both verbal and written is essential.
• Experience with Hotsoft is desirable and a distinct advantage.
• A full clean driving licence is desirable but not essential.

In return we offer excellent employee benefits including:

· Complimentary Health Club and pool membership.

· Complimentary golf on both Druids Glen and Druids Heath courses.

· Discounted golf and health club rates for friends and family members.

· Career Development and Training

· Rewards for personal achievement in sport

· Rewards for personal achievement education

· Rewards for personal achievement in community activity

· Length of Service Rewards

· Internal Training Rewards

· Upselling & Other Departmental Rewards

· Discounted Spa treatments

· Educational Assistance – for Hospitality & other professional courses

· On-site Gym (COVID restrictions may apply)

· Bike to work scheme & other commuter plans

· Meals during shifts

· Free on site tea/coffee

· Free parking

· Healthy Snacks

· Staff Discounts on accommodation in our Sister Properties

· Opportunities for advancement & Career Development

· Employee Recognition (eXcellence Points)

· Achievers of the Year

· Leaders of the Quarter

· Achievers of the Month

· Departmental Star of the Month

· X-points Reward Catalogue

· Employee Referral Bonus

· Financial Planning Resources

· Team & Departmental Rewards