Receptionist

Do you want to join a certified Great Place to Work? With over 90% of our Team saying they are proud to work at Harvey's Point, we pride ourselves on being an employer of choice.

Join our award-winning team at Harvey's Point Hotel as Receptionist/Reservations Agent.

About Harvey’s Point

Harvey’s Point is a 4 star luxury Donegal hotel set in the idyllic surroundings of Lough Eske with the Bluestack mountains in the background.

The hotel has been at the forefront of the luxury hotel scene for over 30 years and comprises of 101 beautiful bedrooms offering breathtaking scenery at every turn.

Role and Responsibilities:

• Ensure an efficient reception experience for Guests, including check-in/out and complete audit procedures, as required

• Managing and handling phone reservations & answering customers queries.

• Provide excellent service, build strong relationships, anticipate and exceed the guests’ expectations

• Take ownership of guests’ issues and take action to resolve them immediately

• To carry out cash handling procedures in accordance with Company Policy

• To undertake general office duties, including correspondence, emails, and filing, to ensure the smooth running of the reception area.

• To keep up to date with room prices and special offers to provide accurate information to guests.

About the role

Candidate Requirements:

• This is a full-time role

• Good command of English in both verbal and written communication

• A natural ability to sell the Harvey’s Point Experience

• Confident with a pleasant disposition and well-groomed

• Ability to work under pressure in a fast-paced environment

• Working on rotating shifts, including weekends

• Experience in revenue management systems desirable

• Knowledge of Hotsoft PMS an advantage

Perks and Benefits of working at Harvey's Point Hotel

• Excellent rate of pay

• Employee awards & recognition schemes including employee of the month, long service awards, team recognition days and random treat days

• Employee referral programme

• Learning and Development opportunities

• Opportunity to progress within the Windward Group

• Windward Group Hotel discounts

• Employee Assistance Programme

• Digital Wellness Programme

• Discounted health care plan

• Birthday card and gift

• Meals on duty

• Social events

• Gift for parents of newborn babies

• PRSA pension scheme

Salary: From €28,000.00 Yearly to €29,100.00 Yearly