Receptionist / HR Administrator

We are seeking a professional, organised, and customer-focused Receptionist / HR Administrator to join our HR team. This varied role combines front-of-house responsibilities with HR and administrative support, making it ideal for someone who enjoys working with people and thrives in a busy environment.

As the first point of contact for visitors and callers, you will provide a welcoming reception service while supporting the HR team with a broad range of administrative duties. You will help ensure accurate records, effective communication, and the smooth day-to-day operation of HR processes.

Key Responsibilities

Reception & Front of House​​​​​​​

• Deliver a professional and friendly reception service, welcoming visitors and notifying employees of their arrival.
• Answer and direct incoming telephone calls and respond to general enquiries.
• Manage incoming and outgoing mail, courier deliveries, and parcels.
• Provide excellent customer service to employees, visitors, and external contacts.
• Maintain a tidy and professional reception area.

HR Administration

• Maintain accurate employee records and update HR systems.
• Prepare employee documentation, including correspondence and job descriptions.
• Support employee onboarding and offboarding administration.
• Maintain and archive HR records in line with company procedures and data protection requirements.
• Support the maintenance of HR procedures and documentation.

Administrative Support

• Provide administrative support to the HR team.
• Assist with purchase order processing and departmental administration.
• Maintain office supplies.
• Produce routine reports and update HR systems to ensure data accuracy.
• Support annual leave and employee benefits administration.
• Coordinate appointments and respond to HR enquiries.
• Assist with maintaining employee communications and internal information platforms.
• Undertake other duties as required.

About You
You will be a confident, approachable individual with excellent organisational skills and a commitment to customer service. You will be comfortable managing multiple priorities, maintaining confidentiality, and working accurately in a fast-paced environment.

Essential Criteria

• Qualifications & Experience
• GCSEs (or equivalent), including English and Mathematics.
• Previous experience in a receptionist, administrative, or HR support role.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and Teams.
• Experience handling confidential information with discretion.
• Experience maintaining accurate records across multiple systems.

Skills & Attributes

• Excellent communication and interpersonal skills.
• Professional, friendly, and customer-focused approach.
• Strong organisational and time management skills with the ability to prioritise workloads.
• High level of accuracy and attention to detail.
• Ability to work independently and as part of a team.
• Strong telephone and customer service skills.
• Ability to maintain confidentiality and comply with data protection requirements.
• Positive, proactive attitude with a willingness to learn and support colleagues.

Desirable Criteria

• Previous experience within an HR or People function.
• Experience using HR information systems or employee self-service platforms.
• Experience supporting purchase order or procurement processes.
• Knowledge of HR administration and document retention practices.

​​​​​​​ Benefits:

• Free Life Assurance
• Company Pension - salary sacrifice scheme
• Healthcare cash plan
• 32 days annual leave
• Wedding Leave
• Company Sick Pay
• Company Maternity / Paternity
• Paid bereavement leave
• Cycle to Work Scheme
• Tech Purchase Scheme
• Employee Savings scheme
• Employee well-being initiatives
• Employee Assistance Programme
• On-site free parking
• Subsidised Canteen Facilities
• Employee Perks scheme
• Employee Recognition scheme
• Career development opportunities