Receptionist

We are looking for an enthusiastic, professional to provide front of house Reception duties, operate the main switchboard in Clontarf with administrative support for the Customer Care Team, in order to ensure the smooth delivery of the duties of the Customer Care Department supporting complaints, surveys, membership, and enquiries.

This role requires great telephone, verbal and written communication skills, as the successful candidate will liaise with external visitors, guests, IWA members and staff contacting the IWA office either by phone, Teams or visiting in person. This person will also liaise with all our departments in Clontarf and nationwide, as required.

Main Duties and Responsibilities

To portray a professional and well-presented image of the association

Answer all telephone calls courteously and transfer as appropriate on a busy switchboard; record the number of enquiries and their nature as required

Meeting visitors at the front desk by greeting, welcoming, directing and announcing them in a friendly and professional manner

Liaise with other departments as required

Assist with sorting and distribution of incoming post

Provide general administrative support

Contribute to the overall running of an efficient modern office system

Contact courier and taxi companies as required

Filing, photocopying, scanning etc of documentation using systems such as Microsoft One Drive/ Sharepoint

Carry out any other responsibilities / duties assigned to you from time to time.

Support IWA’s Complaint Management System

Support with responding to emails relating to all areas of business related to IWA

PERSON SPECIFICATION

Training, Experience, Knowledge, Skills and Behaviours

Experience of working in one or more of the areas outlined above for at least 2 years

A high level of keyboard and Microsoft Office skills are a pre-requisite

Keeping of daily, weekly and monthly accounts together with making internal lodgments

Excellent organisational and communication skills (written and oral) are essential

Excellent interpersonal skills with a proven track record of working as part of a team

The ability to use initiative and deal competently with ad hoc queries as they arise

Knowledge of customer service principles and practices is required

Highly organized with ability to work under pressure, prioritise & multi task

Ability to be resourceful and proactive in dealing with issues that may arise

Professional appearance

Remuneration & Benefits

Salary between €27,473.00 and €42,805.00 per annum (DOE)

Excellent working conditions

Training & development opportunities

25 days annual leave

Employee Assistance Service

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