Receptionist

KEY PURPOSE OF THE JOB:

To deliver a professional receptionist role to include financial transactions, bookings and front of house duties including facility checks. This will also include a support service in relation to all aspects of membership, society bookings and stock control.

KEY DUTIES AND RESPONSIBILITIES

1.    In conjunction with Golf Professional be responsible for Pro shop to include sourcing of products, orders and stock control including recording of information for Club Members Accounts.

2.    Provide administrative support to include coordination of Society bookings, marketing of service and collation of information on memberships and general footfall.

3.    Responsible for the upkeep and management of databases and supporting information including Golf Course related events and associated promotional offers.

4.    Responsible for facility admissions, cash and credit card transactions utilising the leisure management software system. Undertake daily float with associated reconciliation and preparation of reports and bank lodgements according to Council Policy.

5.    Ensure compliance with Council policies and procedures and operate within the highest standards of management and personal behaviour, which reflect the core values and behaviours of the organisation.

6.    Promote equality of opportunity and access in service delivery and in the employment of staff through the mainstreaming of equality within the Council.

7.    Ensure the provision of high standards of customer care across all the services provided by the Unit and promote and manage the service effectively and communicate in a way, which enhances and promotes the public image and overall reputation of the Council.

8.    Develop and enhance working relationships with relevant partners and stakeholders to maximise corporate and community planning outcomes and to generate innovation in service delivery.

Note:

The post holder should be aware that the responsibilities and functional areas of the post may be subject to change as a result of organisational change. The Council therefore reserves the right to change the duties of the post by adding to or amending the range of functional responsibilities. The post holder will be required to be flexible and adaptable to meet the changing needs and requirements of the organisation.

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons.

Qualifications & Experience

It is essential that applicants have a minimum of:

QUALIFICATIONS

1.1 – 5 GCSE passes at Grade A-C, NVQ Level 2 in Administration or equivalent.

EXPERIENCE

1.2 – A minimum of one year’s experience in a customer service environment or receptionist post

Where applicants do not hold the qualifications as outlined in 1.1 above, they must demonstrate a minimum of three years’ experience as outlined in 1.2 above.

Knowledge

·         A working knowledge of computer packages to include database experience.

Behavioural Competencies

2.1 – Managing Our Own Work

Plans, structures and prioritises own work to achieve optimum results

3.3 – Meeting Customer Needs

Establishes the needs of customers and strives to ensure that these are met.

4.3 – Achieving Results

Takes personal responsibility for making things happen. Shows motivation and perseverance in overcoming obstacles and achieving results.

4.4 – Continuously Improving Services

Seeks to continually improve the services and processes that impact on users.