Receptionist

KEY PURPOSE OF THE JOB:

The postholder will be at the forefront of customer services dealing with the public at reception desk and by telephone. The duties will also include operating a computerised booking/cash system, selling shop stock/issuing receipts and maintenance of information databases, directing museum visitors and other users.

The post holder will assume other delegated duties relevant to the post reasonably assigned by the Assistant Museum Services Manager including participation in the interchange of duties/location to cover annual leave/other absences.

KEY DUTIES AND RESPONSIBILITIES

1.     Provision of a full range of receptionist services including dealing with the public in person, by telephone and by email in accordance with the Council’s Customer Care standards. Processing incoming/outgoing mail. Operation of the switchboard ensuring calls are correctly diverted and messages received promptly delivered.

2.     Operation of a computerised booking/cash system including recording, monitoring and reporting to management all relevant information in relation to bookings and visitor numbers/usage. Reconciliation of cash processing lodgements in accordance with Council procedures.

3.     Handling and selling of Museum shop stock, stock control and merchandising. Promotion of Council services and special events and assisting at events as required.

4.     Provision of clerical and administrative support to include word processing, filing and maintenance of records. Maintaining the maintenance contractor log book.

5.     Ensure all Health & Safety legislation, published relevant guidelines and Council Health & Safety policies and procedures are complied with in relation to the services and activities within the facility to provide a safe environment for employees and contractors

6.     To undertake general clerical duties relevant to provide support across the section appropriate to the level of the post.

Note:

The post holder should be aware that the responsibilities and functional areas of the post may be subject to change as a result of organisational change. The Council therefore reserves the right to change the duties of the post by adding to or amending the range of functional responsibilities. The post holder will be required to be flexible and adaptable to meet the changing needs and requirements of the organisation. The hours worked will be based on a shift pattern dictated by operational need.

Qualifications & Experience

It is essential that applicants have a minimum of:

QUALIFICATIONS

1.1   – 5 GCSE passes at grade A-C, NVQ Level 2 in Administration or equivalent.

EXPERIENCE

1.2   – A minimum of one years’ experience in a customer service environment or receptionist post.

Where applicants do not hold the qualifications as outlined in 1.1, they must demonstrate a minimum of three years’ experience as outlined in 1.2 above.

Technical Competencies / Skills

·       A working knowledge of computer packages to include database experience.

Desirable Criteria

Technical Competencies / Skills

·       Experience in the operation of a computerised booking / cash system.

Behavioural Competencies

1.3 – Managing Performance

Sets clear, aligned, high standard performance goals and objectives for self, others and the organisation

2.2 – Developing our Own Capability

Looks for opportunities to learn and develop in order to deliver and add value to their own role.

3.3 – Meeting Customer Needs

Establishes the needs of customers and strives to ensure that these are met.

4.3 – Achieving Results

Takes personal responsibility for making things happen. Shows motivation and perseverance in overcoming obstacles and achieving results

Salary: Scale 3, NJC Spinal Column Points 7-9 £26,403 - £27,254 per annum pro rata (plus 19% employer pension contribution)