Receptionist

As a Hotel Receptionist, you will be the first point of contact for guests, providing a warm welcome and ensuring a smooth check-in and check-out experience. Your responsibilities include managing reservations, handling guest inquiries, and supporting overall front desk operations to ensure exceptional guest satisfaction.

• Greet guests warmly upon arrival .

• Handle reservations, cancellations, and modifications via phone, email, and online platforms.

• Respond to guest inquiries and complaints in a timely and professional manner.

• Process payments and issue receipts.

• Maintain accurate guest records

• Coordinate with housekeeping and maintenance staff to ensure room readiness.

• Proven experience in a customer service or front desk role, preferably in hospitality.

• Ability to work in shifts, including evenings, weekends, and holidays.

• Fluent in English; additional languages are an advantage.