Receptionist

Do You Enjoy Meeting New People? Are You Outgoing & Energetic?

Then the role of Receptionist with us is the job for you! We are seeking a charismatic and friendly individual to join our Sonas team for 18 hours per week, Monday, Friday and Saturday.

Employee Benefits:

• Flexible Working Hours
• Competitive Rates
• Induction Training Program
• Excellent training and career progression opportunities
• Education Assistance Program
• Fortnightly pay
• Discounted supplier Arrangements
• All meals provided while on duty
• Uniform & name badge provided
• Friendly & supportive working environment
• Employee well-being initiative available
• Refer a Friend Bonus Payment Scheme
• Free on-site Parking

Role Summary: The role of Nursing Home receptionist is to provide and deliver an exceptionally high standard of customer service. The receptionist will be the first point of contact for our residents, visitors and employees and it is imperative that they are greeted promptly and efficiently with a high degree of warmth, care and professionalism. They are responsible for running the front of house in the Nursing Home ensuring that the customer experience is outstanding within the Nursing Home.

Responsibilities and duties will include but are not limited to:

• Answer and direct Telephone calls in a polite and friendly manner, record messages and communicate effectively as per Sonas policy.
• Welcome any visitors to the Nursing Home in a warm and friendly manner.
• Communicate with families and support them with any queries they may have.
• Maintain reception area and all common areas in a clean and tidy manner at all times.
• Receive deliveries; sort and distribute incoming mail.
• Take inventory of supplies and restock as needed.
• Maintain company security by maintaining and monitoring visitor logs.
• Ensure all enquiries are answered and resolved in a timely, professional and efficient manner and recorded electronically.
• Co-Ordinate and schedule visits for residents
• Support the management team and Nursing Home administrator to complete general administration tasks such as filing, meeting minutes, letters, photocopying, scanning, managing confidential files, scheduling appointments along with all other ad-hoc duties.
• Attend and participate in training and assessments as required to refresh or gain new knowledge/skills.
• Due to the nature of our business, flexibility with rostered days and hours of work is required.

Education & Qualifications:

• Professional qualification in Customer Service, Business/Secretarial/Administration is desirable.

Skills and Experience:

• Proficient in MS Office packages.
• Previous reception or office administration experience preferably in a nursing home environment.
• Excellent telephone manner as well as strong customer service and IT skills.
• Proven track record of building and sustaining effective and professional working relationships.
• Knowledge of general office practices and procedures.