Receptionist

Here at the award-winning Glasshouse Hotel, we are currently looking for an enthusiastic and experienced full-time receptionist / front of house person to join our team. The role involves working as part of a team to ensure the smooth running of our busy reception desk, handling customer queries & answering calls. Standard reception shifts will apply – Early shift 7am-3.30pm, Late Shift 3pm -11.30pm.

Duties include:

• Ensure all check-in & check-outs are completed efficiently
• Excellent customer care is given to all guests
• All queries are dealt with in a timely manner
• Reservations calls and bookings processed efficiently
• Various Ad hoc admin duties as required

Skills Required:

• Proven customer care skills
• Excellent command of the English language both written and oral is essential as telephone work is required
• Able to work well under pressure
• Excellent interpersonal and communication skills and the ability to work well with co-workers and the public
• Knowledge of Hotsoft or equivalent Front Office system is desirable

Benefits

• Free car parking
• Staff meals are provided
• Access to Employee Assistant Service