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Receptionist

Victoria Hotel GalwayGalwayPart-time

Victoria Hotel is recruiting an experienced Part-Time Receptionist for our busy city centre hotel. As a Receptionist, you will be the friendly face our guests see when they first arrive at our hotel. Providing a warm welcome and anticipating guest’s needs will come as second nature to you, as will be your impressive multi-tasking skills.

Key Duties and Responsibilities

  • Greet and welcome our guests to the Hotel.
  • Register the guests using hotel reservations system
  • Manage phone system in an efficient manner
  • Dealing with all reservations enquiries
  • Responding and managing all email bookings and enquiries
  • Involved in day to day running of the front desk including cash handling and balancing for each shift
  • Updating group bookings with up to date rooming lists
  • Updating Central Reservations System on a daily basis
  • Guest Assistance including giving directions, advising guests of hotel facilities, local amenities and attractions
  • Listening and resolving guest complaints with empathy and courtesy
  • Liaising with the Accommodation department regularly to ensure rooms' status is updated

The Ideal Candidate:

  • Previous experience working in a hotel reception.
  • Proficient in Hotsoft or similar reservation system
  • Will be courteous and focused on providing a consistently high standard of customer service
  • Have the ability to multi-task in a fast-paced environment
  • Ability to work a variety of shifts including midweek and weekend
  • Applicants must have fluent English and excellent communication skills
  • Have excellent self-presentation.

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