Receptionist

We have an exciting opportunity for a Full Time Receptionist to join our friendly, professional team. This role is ideal someone with administrative background who has a strong interest in Hospitality.

Flexibility is essential for this role, weekends and evening shifts involved.

Responsibilities include:

• Welcome and check in of guests, including processing of group arrivals.
• Check out departing guests and ensuring stay over guest requests are completed.
• Be seen as a main point of contact for guests, dealing efficiently and professional with enquiries
• Keep up to date on all hotel products, services, pricing and special promotional offers as well as daily VIPs and special events.
• Maximise Sales revenues through up selling.
• General phone duties including taking of reservations.
• Always aiming to exceed our customers expectations, offering exceptional customer service.
• Project a professional and friendly manner with an emphasis on hospitality and guest services.

Ideal Candidate:

• At least 1 year administrative experience is essential
• At least 1 year Customer Service experience is essential
• A minimum of 1 years’ experience in a hotel reception is desirable
• Hot soft 8 or Hotel Software knowledge is helpful but not essential as full training will be provided.
• Calm, efficient, professional and organised.
• Excellent personal presentation and communication skills.
• A passion for delivering exceptional levels of guest service.