Receptionists

Purpose of Job

To operate telephone switch system

Greet all visitors to JMK office

Management of meeting rooms, reception and canteen area

To assist all staff with administrative tasks

To achieve mission statement/vision and core values

Responsible to

Team Coordinator

Supervisory Responsibilities

None

Accountabilities

• Answering all calls to JMK office

• Greeting all visitors to JMK office

• Reporting issues to Team Coordinator

• Ensure that Service Level Agreements are achieved

Main Duties

Other:

• Answering all calls to JMK office

• Redirecting calls to appropriate staff

• Manage diary for meeting rooms

• Preparation of meeting rooms for events

• Opening new files and assigning to Legal Advisors

• Carry out conflict of interest searches on all new files

• Management of Law@email to deal with enquiries

• Operating case management system to assist with all duties

• Attending at court office to lodge, stamp and collect documents as required

• Carrying out tasks in Office Clerk task list as required

• Any other general duties as and when required

• Participation in annual appraisals and performance reviews to assess overall performance, duties, training requirements and development

• Actively partaking in meetings as and when scheduled

• Attending required training

• Adhering to Service Level Agreements with any external business sources to the firm

• Adhering to Lexcel business standards and participation in annual review

• Effectively managing time to comply with duties and responsibilities

• Understanding and adhering to procedures in the workplace on an ongoing basis

• Completion of induction on commencement of work and adherence to all HR policies and procedures on an ongoing basis

• Understanding of and adherence to Money Laundering Regulations

Working Conditions – Hours

8.45 – 5.15 Monday – Friday

Salary & Benefits

Starting at £25,000

4 Day Working Week with no reduction to pay or benefits*

Bonus Opportunities

Company Pension, with company contributing 3% of annual salary

Minimum of 28 days holiday per annum to include public holidays

Private Health Care for team member and dependents includes consultations, tests, scans and cancer care plus up to £7.7k annual cash benefits including health screening, therapy, optical and dental

Employee Assistance Programme – 24/7 mental health and counselling care for team and family

Life Insurance – 3 times annual salary

Gym Membership

Optional health checks and annual health and wellbeing events

Monthly recognition rewards and vouchers

*Full time – 30 hours per week once probation successfully completed.

Prospects

Growth within role

Knowledge, Experience, Training & Qualifications

• Minimum 3 years experience as receptionist or equivalent post

• Demonstrable experience in all Microsoft packages

• GCSE English Language or equivalent

Skills

• Communication skills – in English conversation

• Interpersonal skills

• Time management skills

• Excellent customer service skills

• Keyboarding skills

• Ability to work independently from general instructions

• Experience in an office environment

Motivation & Relevant Interests

• Motivated by doing a good job

• By achieving excellent service

• Demonstrable commitment to JMK goals, objectives and vision

Behaviour & Attitude

• Taking accountability

• Team player

• Friendly manner

• Professional

• Flexible approach to work/tasks

• Positive approach to work

• Willingness to take on various tasks as assigned

Transport & Availability

• Ability to travel to court and post office as required

• Ability to be flexible between Newry and Belfast offices

Other Requirements

• Professional appearance