Registration Case Officer

LOCATION 18/20 Carysfort Avenue, Blackrock, Co Dublin, A94 R299 or blended working options available

SALARY SCALE: Grade IV €36,109 – €55,463

New entrants to the public service will commence at the first point on the scale

Role Profile

The Nursing and Midwifery Board of Ireland is the regulatory authority for nurses and midwives in Ireland. The role of NMBI is the protection of the public in its dealing with nurses and midwives and the integrity of the practice of nursing and midwifery through the promotion of high standards of professional education, training and practice and professional conduct among nurses and midwives.

The post holder will contribute to the operation of the Registration Department by processing the applications for recognition and registration to join the NMBI register of nurses and midwives. The post holder is required to operate to a high standard of accuracy, efficiency, and productivity in a high volume environment, while displaying a strong focus on service excellence to ensure the Department meets its objectives.

Principle Duties and Responsibilities

Key Areas of Activity

• Perform tasks related to the accurate and timely processing of applications from international and domestic candidates and registrants.

• Complete registration and recognition workflows, through the assessment, verification, and processing of the necessary checks in line with NMBI rules and policies.

• Support applicants through direct, scheduled, engagement as appropriate.

• Ensure that adequate and proper registration records are maintained and ensure the accuracy, reliability and integrity of the records are maintained.

• Identify and escalate operational and quality issues to the relevant managers.

• Process applications in line with the departmental KPIs.

• Participate and positively contribute to the ongoing development of the online registration system.

• Participate in registration projects, policy development, quality assurance processes, and other such initiatives.

• Engage and positively contribute to the work of a high performing team with changing workflows.

• Provide excellent standards of service to all internal and external stakeholders.

• Contribute to the development and implementation of service processes, procedures, and controls within the Department.

• Implement and operate all Quality Assurance structures and measures.

• Be an enthusiastic self starter who can use your initiative and work under minimal supervision.

• Be a team player who works collaboratively with others showing a willingness to continually develop your levels of knowledge.

Other Responsibilities

• Espouse NMBI values in all work activities Transparency, Trust, Leadership, Respect, Equality and Fairness.

• Engage in NMBI performance and development system and ensure the appropriate documentation is provided to the Staff Officer in a timely manner.

• Perform all tasks necessary to ensure that the functions of the Registration Department are carried out and objectives set for the section are achieved in a timely and accurate manner.

Essential Criteria, Qualifications and Experience

This is an administrative role. The successful candidate must have the following essential skills and criteria:

• At least 1 year administration experience preferably in a busy administrative, high volume and process driven environment.

• An ability to critically analyse and assess information.

• Excellent working knowledge of MS Office to include advanced level skills in MS Teams, Outlook, Word and PowerPoint and at least intermediate level skills in Excel.

• Excellent writing skills.

• Well developed interpersonal skills with the ability to engage effectively and appropriately with relevant stakeholders.

• Willing to take on the responsibilities associated with the role to include delegation and monitoring of workloads using own initiative and offer new ideas.

• Be solution orientated with ability to positively contribute to change initiatives.

• Ability to work within a team environment and be self motivated.

• An understanding of the current legislative framework for the regulation and registration of nurses and midwives in Ireland.

• Experience of working within a team and providing a positive contribution to delivery of projects.

• Excellent organisational skills with the ability to manage and prioritise tasks in an effective manner to meet deadlines and performance targets.

• A personal commitment to improving knowledge and skills with a particular focus on service delivery and quality improvements.

Desirable Criteria

• Experience of working in a regulated environment.

Conditions of Service

General

The appointment is subject to the Nurses and Midwives Act 2011 as amended, the Public Service Management Recruitment and Appointments Act 2004 and any other Act for the time being in force relating to the Civil Service and the Department of Public Expenditure and Reform.

Tenure

Permanent full time

Subject to a probationary period.

Location

Offices of the Nursing and Midwifery Board, 18 and 20 Carysfort Avenue, Blackrock, Co Dublin, A94 R299 or blended working options are available.

Salary

Grade IV €36,109 – €55,463

New entrants to the public service will commence at the first point on the scale

Annual Leave

The annual leave allowance will be 27 working days a year, excluding the usual public holidays.

Superannuation and Retirement

The terms of the Single Public Service Pension Scheme will apply to this appointment. The minimum age at which pension is payable is set initially at 66 years. Retirement is compulsory on reaching 70 years of age.

Contract Arrangements

A contract will be offered on the terms and conditions determined by the NMBI Board, with the consent of the Minister for Health or Department of Public Expenditure and Reform.

Blended Working Arrangements

As an employer, NMBI operates a blended working policy that facilitates access to remote working options having regard to work life balance, mental health, and the need for a safe and productive working environment. NMBI patterns of blended working include a minimum of two days a week in the office location, or attendance at other locations as required.

Probation

On appointment, the appointee will serve a 6 month probationary period in the post in line with NMBI Probationary Policy and Procedure. The probation period may be extended in exceptional circumstances, within the guidelines of the Probation Policy.

Working Week

Hours of attendance will amount, on average, to not less than 41.25 hours per week, 35 hours excluding rest breaks. From time to time, additional hours may be reasonably required to meet the requirements of the position. No additional payment will be made for extra attendance as the rate of remuneration payable covers any exceptional extra attendance liability that may arise from time to time.