Regulatory Executive/

Job Purpose

The Regulatory Executive will work as part of the Registration and Customer Relations Team, and will be responsible for supporting high standards of delivery of the PSI’s statutory qualification recognition and registration processes, as well as its customer relations activities.

Key Duties and Responsibilities

Key duties of the role will include but are not limited to:

Registration and Customer Relations

· Assist and support the team and the wider organisation in achieving its objectives and in carrying out its statutory functions relating to qualification recognition and registration.

· Manage an assigned caseload in relation to qualification recognition of pharmacists, and registration activities relating to Retail Pharmacy Businesses, pharmacists and pharmaceutical assistants.

· Administer, support and monitor team or project activities.

· Contribute to the development and operation of policies and guidelines.

· Keep up-to-date with all relevant policies, processes and procedures associated with the role.

· Prepare and compile documentation and reports for both internal and external stakeholders.

· Progress project related tasks, as required.

· Help maintain and develop strong relationships with internal and external stakeholders.

· Attend team and organisation-wide meetings, governmental briefings and events or any other meetings, as required.

· Respond to queries and concerns from the public, applicants, registrants and various other stakeholders and liaise with other teams to ensure incoming queries are dealt with appropriately.

· Research current best practice and propose evidence-based solutions to improve internal systems and processes.

General

· Actively seek to support other colleagues across the organisation depending on business needs.

· Supervise and organise workload of any assigned staff, where required.

· Provide guidance and training to colleagues in your area of expertise.

· Assist with the documenting and updating of standard business processes and procedures and monitor their ongoing validity.

· Share knowledge and learning with your team and wider organisation.

· Provide support to organisational projects, working groups, committees, etc. as and when required.

· Promote and contribute to a culture of continuous improvement, transformation and innovation within PSI, including supporting our work as an organisation to retain and enhance our recognition under the EFQM Excellence Model.

· Identify risk and assist the organisation in our purpose of mitigating regulatory risk in the interests of assuring the public that pharmacy care and services are safe.

· Participate in cross-functional initiatives and developments that contribute to the delivery of the strategic objectives of PSI.

· Proactively engage in performance development reviews and participate in opportunities for learning and development.

· Other duties assigned by PSI Management and/or the Registrar/Chief Officer.

Important note: The above job description is not intended to be a comprehensive list of all duties involved, and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time and to contribute to the development of the post while in office. This document must be regarded as an outline of the major areas of accountability at present, which will be reviewed and assessed on an ongoing basis.

Key Requirements

Candidates must have, on the closing date for receipt of applications:

· Minimum of 3 years of professional work experience.

· Practical knowledge of Microsoft Office.

· Excellent communications skills and attention to detail.

In addition, the following are considered desirable:

· A Level 8 qualification on the National Framework of Qualifications or equivalent experience.

· Proficiency in the Irish language.

· Experience in at least one of the following areas:

o Complaints management

o Customer support

o Health and social care

o Regulation

· Interest in the mission of the public service in general and the PSI in particular.

Competencies Description

People Management · Consults and encourages the full engagement of the team, encouraging open and constructive discussions around work issues. · Gets the best out of individuals and the team, encouraging good performance and addressing any performance issues that may arise. · Values and supports the development of others and the team. · Encourages and supports new and more effective ways of working. · Deals with tensions within the team in a constructive fashion. · Encourages, listens to and acts on feedback from the team to make improvements. · Actively shares information, knowledge, and expertise to help the team to meet its objectives.

Analysis & Decision

Making · Effectively deals with a wide range of information sources, investigating all relevant issues. · Understands the practical implication of information in relation to the broader context in which s/he works – procedures, divisional objectives etc. · Identifies and understands key issues and trends. · Correctly extracts & interprets numerical information, conducting accurate numerical calculations. · Draws accurate conclusions & makes balanced and fair recommendations backed up with evidence.

Delivery of Results · Takes ownership of tasks and is determined to see them through to a satisfactory conclusion. · Is logical and pragmatic in approach, setting objectives and delivering the best possible results with the resources available through effective prioritization. · Constructively challenges existing approaches to improve efficient customer service delivery. · Accurately estimates time parameters for project, making contingencies to overcome obstacles. · Minimises errors, reviewing learning and ensuring remedies are in place. · Maximises the input of own team in ensuring effective delivery of results.

· Ensures proper service delivery procedures/protocols/reviews are in place and implemented.

Interpersonal &

Communication Skills · Modifies communication approach to suit the needs of a situation/ audience. · Actively listens to the views of others. · Liaises with other groups to gain co-operation. · Negotiates, where necessary, in order to reach a satisfactory outcome. · Maintains a focus on dealing with customers in an effective, efficient and respectful manner. · Is assertive and professional when dealing with challenging issues. · Expresses self in a clear and articulate manner when speaking and in writing.

Specialist Knowledge,

Expertise and Self

Development · Displays high levels of skills/ expertise in own area and provides guidance to colleagues. · Has a clear understanding of the role, objectives and targets and how they support the service delivered by the team and Business Area/ Organisation and can communicate this to the team. · Leads by example, demonstrating the importance of development by setting time aside for development initiatives for self and the team.

Drive & Commitment to

Public Service Values · Public safety is at the heart of everything, acts to ensure that safety. · Values, appreciates, and respects everyone engaged with. · Works in partnership with colleagues and all stakeholders. · Behaves with integrity and objectivity, actions are evidence-based and timely.

Conditions of Employment

Pay

The salary scale for this post is €38,803 - €63,227 (Executive Officer, Civil Service) per annum. Entry will be at the first point of the scale for new entrants and the rate of remuneration will not be subject to negotiation and may be adjusted from time to time in line with Government pay policy. Subject to satisfactory performance increments may be payable in line with current Government Policy.

Candidates should note that different pay and conditions may apply if, immediately prior to appointment, the appointee is a serving civil or public servant.

Superannuation

The successful candidate will, upon appointment, become a member of the appropriate pension scheme. Pension scheme membership will be notified within the contract of employment.

Hours of Attendance/Working Week

The normal working week is not less than 35 hours, exclusive of lunch breaks. The successful candidate will be required to work such additional hours from time to time as may be reasonable and necessary for the proper performance of his/her duties, subject to the limits set down in the working time regulations. The rate of remuneration payable covers any extra attendance liability that may arise from time to time.

Annual Leave

Annual leave is 23 days per annum, rising to 27, in line with the number of years’ experience at Executive Officer grade. This allowance is subject to the usual conditions regarding the granting of annual leave and is on the basis of a five-day week and is exclusive of the usual public holidays and Good Friday.

Outside Employment

This role is full-time, and the appointee may not engage in private practice or be connected with any outside business which conflicts in any way with his/her duties, impairs performance or compromises his/her integrity.

The appointee must avoid involvement in outside employment/business interests in conflict or potential conflict with the business of the PSI. Clarification must be sought from management where doubt arises.