Rehoming Supervisor

Are you an organised and confident coordinator who thrives in a fast-paced, people-focused environment? Do you have the judgement and resilience to support complex rehoming journeys while keeping both people and dogs at the heart of every decision?

At Dogs Trust, you’ll do more than oversee processes, as our new Rehoming Supervisor you’ll play a key role in helping dogs find the right homes, supporting adopters through meaningful moments, and ensuring every rehoming journey is safe, smooth and welfare-led. You’ll be a central point of coordination, working closely with a passionate team to deliver the best outcomes for dogs and the people who love them. 

• Coordinating daily rehoming activity, including appointments, viewings and adoption handovers
• Managing case flow to ensure dogs progress smoothly through the adoption journey
• Monitoring complex or long-stay cases and supporting timely, welfare-led decisions
• Acting as a key escalation point for rehoming challenges or sensitive situations
• Providing day-to-day guidance and support to Rehoming Advisors
• Supporting staff in handling complex or emotionally charged adopter conversations
• Ensuring consistent application of rehoming policies and standards
• Collaborating closely with Behaviour, Customer Service and Operations teams to ensure aligned and informed decision-making
• Maintaining accurate records, documentation and compliance with internal policies and GDPR
• Supporting a safe environment for staff, adopters and visitors during rehoming activities 

• Significant customer service and adopter-facing experience
• Ability to coordinate multiple cases and manage competing priorities
• Confidence in making decisions in complex, welfare-focused situations
• Excellent communication and interpersonal skills
• Ability to support and guide others in their day-to-day work
• Strong attention to detail and accuracy in record-keeping
• A commitment to Dogs Trust’s values and rehoming standards
• A full, clean manual driving licence 

• Experience in a rehoming, rescue or animal welfare environment
• Experience supporting adoption processes or managing case flow
• Understanding of dog behaviour and welfare considerations
• Experience working across multiple teams or functions
• Familiarity with digital systems and case management tools 

• A hands-on, impactful role supporting dogs and adopters every day
• The opportunity to work as part of a dedicated, welfare-led team
• A dynamic environment where no two days are the same
• The chance to play a key role in helping dogs find safe and loving homes 

Ready to help create positive outcomes for dogs and their future families?

How to apply:

To apply for this position, please send your CV and Cover letter by email on Recruitment@dogstrust.ie