Reservations Agent

We are currently recruiting for a full time Reservations Agent to join our team at Dromoland Castle Hotel. As a Reservations Agent you will be the first point of contact for our guests, offering them information, answering their queries and assisting with bookings in a warm friendly and courteous manner. Working schedule is from Monday to Sunday and working shifts vary, however, due to the nature of our business, flexibility is required.

Overview of the Role: 

• Answering all reservation enquires via telephone, on-line and third-party websites.
• Achieving the best possible room rate and ensuring that budgets are adhered to and sales targets are met.
• Handling all guest queries in a helpful and timely manner.
• Updating of the reservation system daily.
• Generating daily, weekly, and monthly reports.
• Working with Senior Management/Sales Team in maximising Revenue by practising strong yield management.
• Full training will be provided.

The Ideal Candidate:

• Have high literacy in computer skills, previous experience using Opera Cloud would be an advantage.
• Possess excellent communication skills and be highly organised.
• Must be a fluent English speaker.
• Must have a minimum of 2 years’ experience in customer service and or hotel industry.

Motivations:

Excellent benefits package with the role including but not limited to:

• Free Leisure Centre Access after 6 months
• Pension Scheme after 6 months
• Sick Pay after 6 months
• Wellness Programme
• Competitive Salary
• Terms & Conditions apply

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