Reservations Assistant

We currently have an exciting opportunity for an outgoing, organised and passionate individual to join our busy Reservations team.

This position is a full-time position, working 5 days over 7 days. The hours of work will be operated on a shift basis between the hours of 8.00am and 7.30pm. You will be working in a friendly team environment and will be part of a team of 6.

Duties include: (but not limited to:)

• Welcome guests on arrival to Ballyfin with the Butlers, meet from car at front of steps, welcome into the house, offer hand towels and arrival drinks. Give them a brief tour of the reception rooms, explain meal times and dining options, show into lunch if required. Show guests to bedrooms if/when their room is ready for check-in.
• Draft the daily meeting sheet for the 11.30am meeting with information relevant to all departments
• Check rooms in on the system when they are in-house and check all room rates are correct
• Check room bills for departure that day and ensure no errors
• Responsible for seamless arrangement of all guest requests, including a high level of anticipation of requirements in order to ensure all guests have a memorable stay at Ballyfin.
• To deal with telephone & email enquiries.
• Deal with individual and group reservations, occasionally may be called to conduct tours of the property as required
• To update files ensuring that all correspondence is up to date and deposits and guarantees are collected and accounted for
• To ensure that all relevant data is collected in advance of guest visit and communicated to relevant department heads
• Retrieve and process reservations from hotel and third party websites.
• Preparing group and individual bills
• Welcoming guests, i.e. rooming guests, luggage assistance and house orientation.

Skills and Knowledge

• Attention to Detail is a must
• Previous experience in a similar position is preferable
• Good knowledge of excel, word, email and hotel operating systems
• Excellent telephone manner and engaging personality
• Reservations skills
• Previous experience or knowledge of Hotsoft is advantageous

This is a diverse and busy role. The ideal candidate will present well, have excellent communication and administrative skills and outstanding customer service. If this sounds attractive to you, we want to hear from you.