Reservations Manager

Reservations Manager – 4* Grand Hotel, Malahide

Under the FBD Hotels & Resorts, we are looking for a full-time Reservations Manager to join our team.

About the Grand Hotel, Malahide:

Ideally located by the sea in Dublin’s most attractive town, Malahide, the Grand Hotel is also close to Dublin Airport and the M1/M50 motorways. Our location in the heart of Malahide is a unique seaside retreat while remaining convenient to the attractions of Dublin city centre. Malahide is home to a variety of stylish restaurants, characterful bars, friendly shops and is surrounded by amenities that include a stunning Marina, Malahide Castle & Gardens, a Championship Golf Course and of course the Irish Sea coastline. It is a great place for interesting routes for walking and running in Malahide. The town is serviced by local bus and rail giving you easy access to Dublin City Centre.

Responsibilities will include:

Accommodation Revenue

· Revenue analysis & revenue management for hotel to achieve budget

· Upsell the facilities of the hotel at every opportunity

· Contribute to promotions and offers as required throughout the year

Weekly and Daily Reports

· Accommodation Revenue Reporting

· SSR Reporting

· Accommodation forecast report shown annual figures

Rates

· Contribute to the annual rate review in all markets

· Update website – loading rates and availabilities

· Liaise with Account Managers for entire website. If there are any issues with these sites. i.e. integration system fail, follow up to make sure it is back online

· Build a relationship with corporate bookers & agencies and forward new leads to Sales Manager

Reservations

· Ensure all reservation details are correct

· Accurate allocate of tour groups

· Tour group summary and analysis at the end of year

· Ongoing checking of Group provisional bookings two months in advance

· HOD and VIP arrivals – weekly report

· Prompt reply to all accommodation enquiries within 24 hours

· Ensure the traces are actioned daily for Groups and Individuals

· Ensure all relevant correspondence is on file for Reception

· Receive deposits on bookings and acknowledging same

· Ensure all reservations are confirmed and payment is process /secured

· Checking allocations of bedrooms with reception are correct

· Forward all reservation/group requirements to the Accommodation Manager

· Following up non-arrivals & cancellations payments where appropriate

· Ensure special requests by guests are provided where possible

Reservations Team

· Ongoing training of the reservation team and ensuring SOP’s are adhered to.

· Manage weekly rosters and ensure they are signed off by the Sales Manager

· Manage holiday requests as per Hotel standard and ensure they are signed off by the Sales Manager

· Liaise with Events Team on all Meeting & Conference accommodation requirements

· Liaise with Events Team on all Social Events requiring accommodation

· Liaise with the Sales and Marketing Manager daily to update sales activity

· Discuss all with relevant information i.e. new companies using Hotel, regular companies requesting corporate rates etc. with the Sales Manager

· Assist on front desk as required

· Carry out to the best of your ability all reasonable duties requested by Management

The ideal candidate:
We are seeking an enthusiastic, motivated and hardworking individual with a strong commitment to quality, high standards, service and customer care.

Excellent attention to detail is required as well as excellent interpersonal and communication skills along with the ability to work within a team environment.

We are members of the Irish Hotels Federation Quality Employer Program which sets standards for employee contracts, induction and on-going training and we also promote from within so there are always opportunities to learn and develop new skills.

Perks of joining the team:

We have a very friendly and helpful team and we hope you will fit right into our family. We provide:

· Excellent Working Conditions

· Great Remuneration Package

· Meals on Duty

· Complementary Staff Parking

· Staff Recognition & Awards

· Staff events

· Discounted Health Insurance

· Family and Friends Discounted Rates Across Group Hotels

· Taxsaver Scheme

· Cycle to work Scheme

· Cash saving Scheme

· Discounted Doctors Scheme

· Discounted Dry Cleaning Service

· 'Refer a Friend' Scheme