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Retail Associate

ThreeLetterkenny, County DonegalPart-timePermanent

You will have the ability to `read` customers to better understand interactions and to match their needs to Three`s products and services

  • Take ownership of customer issues, taking care of them in a patient and professional manner until resolve
  • Promote customer self-service with a `show` rather than `do` attitude, and through the My3 app.
  • You will be responsible for driving sales within your store "We take responsibility"

  • Sell Three`s products and services to our customer in an approachable, personable manner
  • Be aware of your individual and store targets, and have an understanding of what has been achieved MTD through the 3Achieve app
  • Carefully listen to each customers` needs and offer appropriate options that meet or exceed their expectations
  • Keep a motivated and positive attitude when closing sales, while also promoting our smaller products and services through cross-selling and upselling
  • You will work as part of team and live the value of "We work as one team"

  • Work alongside colleagues in your team to support, motivate and encourage each other to succeed and achieve targets
  • Work closely with your colleagues to ensure you have adapted the correct sales technique whilst celebrating success within your team
  • Liaise with the wider business such as; customer care, the business team, and the credit approval team to provide prompt solutions to our customers
  • You will show ability to Take Initiative "We go beyond the expected"

  • Keep up to date with industry trends and competitor activity to ensure you can demonstrate to customers why they should choose Three
  • Continuously looking for improvements in processes or services, and have the confidence to put forward these recommendations
  • Be open to seek extra responsibilities in the role, such as cash management, mentoring, and back office admin
  • You will receive and show your appreciation "We appreciate each other"

  • Ensure store standards are met by replenishing stock, re-organising displays, and maintaining the cleanliness and positive reputation of the store
  • Have an appreciation for Data Protection policies and ensure all administration is carefully completed and filed in the correct manner
  • Demonstrate responsibility for RLP policies and processes to show support for your store manager during store audits
  • The skills we`re looking for

  • Previous experience in a retail, sales, or customer-service based role.
  • Flexibility around working hours, including evenings and weekends
  • Keen interest in technology and a desire to learn with excellent communication skills
  • Confident and sociable teammate with ability to work towards individual and team goals.
  • Self-motivated, patient, and personable individual
  • Strong attention to detail and good negotiating skills.
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