Retail Payments Administrator

Your Role:

As a Retail Payment Operations Administrator your role will be to provide support to the branches in the processing of customer Swift & Telex payments. The purpose of your role is to ensure all Retail Payments both inbound and outbound are processed accurately and efficiently ensuring that all deadlines are met. Your role also has opportunities for development into other areas of Finance Operations, such as Accounts Payable, Wholesale Payments, Treasury Back Office and Settlements

Your Team:

Your role will form part of the Financial Operations team in Group Finance. You will work alongside 2 other members of the Retail Payments team. The Financial Operations team work a hybrid model, WFH & SSG

Your Responsibilities:

 Retail Payments Administrator

• Provide support to Retail Branches for all SWIFT payments
• Ensure the information provided on payments is complete, accurate and processed within strict deadlines
• Understand and adhere to all department controls for payment processing
• Ensure proper authorisation for all payments is in place as per audit requirements and process guidelines
• Review all inbound payment breaks and amend or reject as required
• Answer any payments queries, provide tracers on payments & process retail charges
• Liaise with the Treasury Teams with regards to non-receipt or non-payment of cash
• Review payment details to ensure compliance with regulatory requirements such as Wire Transfer and PSD2 regulations

General

• Supporting the standardisation and improvement of processes, procedures and controls
• Assisting with queries and information requests from external and internal auditors
• Building and maintaining strong, positive and collaborative relationships with internal departments & branches ensuring that service delivered is a constantly high standard

·        Develop an understanding of the other Fin Ops roles through cross training with a view to providing cover short term or for a longer term where required

Requirements:

Essential

·        Ability to work to strict payment deadlines

·        Attention to detail is key for this role

·        Good organisation & planning skills

·        Must be highly motivated, a self -starter and capable of working on their own initative

·        Strong communication & interpersonal skills

·        Proven ability to work effectively as part of a team and build sustained positive relationships

·        Good analytic & problem solving skills

Desired

·        Knowledge of Swift would be an advantage

·        Knowledge of payment Regulation such as PSD2, WTR & AML would be an advantage

Sensitive Role:

This role is classified as “sensitive role” under the bank’s security obligations as a TARGET 2 participant – (TARGET 2 is the trans-European automated real time gross settlement express transfer system for the Eurozone). Access to this system, and its supporting internal payment systems, is strictly controlled; the bank is required to assess all employees suitability to be granted access. This requires the company to complete prescribed due diligence to assess the appointee’s fitness and probity prior to appointment to the role and on an ongoing basis thereafter.

Who We Are:

At PTSB, we are Altogether More Human. We bring the best of technology and our people together to solve real customer needs and deliver a better banking experience.

Customer & Colleague focused. Inclusive. Caring. We manage risk and comply with regulations, where everyone works to meet our goals and are proud of the part they play. While culture is always evolving, our values and heart of our purpose remain the same.

Living our values and managing risk builds trust. We nurture an accountable and supportive workplace where everyone is encouraged to contribute meaningfully, as we become Ireland’s best personal and business bank through exceptional customer experiences.

We promise to create a supportive and inclusive environment where everyone is welcome and respected. When you are your authentic self, your colleagues have better experiences working with you. This leads to exceptional customer experiences.