Retail Sales Lead

About the Role

The Retail Sales Lead will be the driving force behind customer sales growth, exceptional service, and revenue maximization in their store. They will oversee all aspects of Avoca’s retail operations, ensuring that every product and experience exceeds customer expectations.

Key areas of focus:

• Sales Leadership – Inspire and lead a high-performing team to drive sales, exceed targets, and enhance customer experience.
• Customer Excellence – Ensure every customer interaction is seamless, memorable, and results in brand loyalty. Handle escalations with professionalism.
• Revenue & Growth – Actively analyze performance data, refine merchandising strategies, and implement innovative ways to increase sales.
• Team Development – Train, mentor, and empower your team to excel, ensuring they embody Avoca’s passion and commitment to excellence.
• Brand Stewardship – Ensure Avoca’s ethos is upheld in every aspect of retail presentation and customer interaction.

Required Skills & Competencies

• 3+ years of experience in a sales-driven, customer-facing retail environment.
• Proven success in meeting and exceeding sales targets.
• Exceptional leadership skills, with experience motivating and coaching teams to excel.
• Passion for customer experience, brand engagement, and relationship-building.
• Strong commercial mindset with the ability to analyze trends and drive business growth.
• Highly organized with an ability to multi-task, prioritize, and work to tight deadlines.
• Creative thinker who embraces innovation to enhance sales and retail experience.
• Strong problem-solving skills and attention to detail.

 Why Work With Us?

At Avoca, we cherish our heritage while embracing the future. As part of our team, you’ll benefit from:

• Daytime-only hours
• Pension Scheme
• Professional Development Opportunities
• Health & Wellness Programmes
• Employee Assistance Programme
• Employee Share Purchase Plan
• Employee Referral Bonus
• Family-Friendly Policies
• Life Assurance Benefit
• Cycle To Work Scheme

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