Retail Sales Professional

ARI is one of the largest and most significant players in the global travel retail industry. We own and manage duty free and duty paid retail outlets in Europe, The Middle East, Asia Pacific and the Americas. From pioneering beginnings when we opened the world’s first duty free shop in Shannon Airport in 1947, we now employ over 3,500 people worldwide and manage a turnover in excess of $1 billion. ARI’s head office is based in Dublin, Ireland and is a wholly owned subsidiary of daa plc. 

This is an exciting opportunity for enthusiastic and ambitious individuals to work in a closely knit team who are passionate about retail and delivering the best Airport retail experience for passengers. The successful candidates will deliver a world class shopping experience to our customers at Dublin and Cork Airports, maximising sales growth and providing on-trend, customer centric services.

We have a number of full-time and part-time roles and have opportunities at both Dublin and Cork Airports. The roles are shift based, permanent and will be appointed in line with the Framework Agreement agreed with Mandate Union. An engaging onboarding process will be delivered, which will include comprehensive training. 

Hourly rate for the role is currently €14.67 (inclusive of shift pay) (Revised pay rate will be €16.14 with effect from 24th March 2024)

KEY RESPONSIBILITIES:

Driving Sales

• Approach and engage customers in line with Advanced Selling Skills Ethos (full training provided on advanced selling skills)
• Link sell, substitute sell, cross sell & up sell to increase customer satisfaction and passenger average spend
• Highlight ARI’s value message and ARI’s exclusive customer offerings
• Maintain awareness of all sales, promotions and applicable
• Knowledge of Store, category sales targets (shift, daily, weekly)
• Full commitment and participation in all promotional activities
• Adherence to cash/card handling procedures

Visual Merchandising & Category Management

• Knowledge and application of required merchandising standards in line with guidelines from the visual merchandising and category management teams
• Ensure accurate pricing of products through correct display and adherence to SEL guidelines
• Recognise and ensure implementation of brand standards for each house/supplier
• Knowledge of location of stock and sourcing of same
• Awareness of the need to maintain required stock levels and ensure effective stock rotation to prevent out of date stock
• Escalate stock issues as appropriate

Retail Product Knowledge

• Commit to attending ongoing brand training and implementing learnings thereafter
• Drive personal learning regarding products sold in store through continuously engaging with ARI Knowledge Hub as a mechanism to further enhance product knowledge
• Provide feedback to team members and managers regarding product interest (out of stock, customer requests.)
• Display expert product knowledge of all categories within the retail area.

Customer Service

• Provide a professional, attentive and personal customer shopping experience
• Provide customers with retail and airport information as required
• Foster and implement all activities related to providing a safe working and shopping environment 

Customs Compliance and Stock Security

• Adhere to all custom regulations & procedures e.g.. STEB bag, personal allowances for connecting flights
• Pro-active i n applying techniques which will mitigate stock variances or custom breaches / bringing attention to passenger movements/behaviour and/or shop/stock layout that may lead to stock variances or custom breaches
• Reinforce store strategy to reduce shrinkage

KNOWLEDGE, SKILLS & EXPERIENCE:

• 1-2 years retail sales experience is desirable but not essential as training will be given on job
• Fluent English
• A passion for customer service and delivering a great experience
• A strong work ethic, willing to share ideas in order to succeed together
• Excellent communications skills
• Availability and flexibility to work shift (including weekends)
• Committed to daa values

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