Retail Store Manager

About This Role:

As a Retail Store Manager at eir, you will a face of our brand, leading a passionate team that drives customer satisfaction and sales success. In this role, you will be responsible for delivering exceptional customer service while managing the day-to-day operations of the store. Your primary focus will be ensuring that both new and existing customers receive personalized broadband and mobile solutions that suit their needs. You'll play a vital role in maximizing revenue and enhancing eir’s position in a competitive retail market. Enjoy earning a competitive salary along with additional earnings from our attractive commission structure. 

Why This Role:

This is an exciting opportunity to lead a thriving store while contributing directly to the success of the eir brand.

As the Retail Store Manager, you’ll:

• Manage the store’s daily operations and lead a motivated team.

• Set and achieve monthly sales targets to grow the business.

• Deliver exceptional service and provide tailored solutions to customers.

• Foster a high-performance culture, motivating your team to hit goals and exceed customer expectations.

Benefits Include

• Ongoing professional development and training opportunities.

• A supportive and dynamic work environment where growth is encouraged.

• The chance to make a real impact within one of Ireland's leading telecommunications companies.

• Enhanced earning potential through various staff incentives.

• Staff offer.

• Free eir Wellness Programme & Employee Assistance Programme.

• €500 Employee Referral Scheme.

• Discounted healthcare plan.

• Pension scheme contribution.

• 22 days annual leave.

• Generous family friendly policies, including fertility, pregnancy loss, menopause and others.

• Commitment to Diversity and Inclusion.

• Paid leave benefits incl. maternity and sick leave benefits.

• Tax saver tickets and bike to work scheme.

Salary & Remuneration

Monthly salary + competitive commission structure. 

Expectations From The Role:

As a Retail Store Manager, you’ll take on key responsibilities, including:

• Understanding Customer Needs: Engage with customers to identify their needs and offer tailored broadband and mobile solutions.

• Achieving Sales Targets: Lead by example to ensure individual and team sales targets are consistently met and exceeded.

• Customer Retention: Effectively manage customer queries, ensuring their issues are resolved promptly and efficiently to build long-lasting loyalty.

• Operational Excellence: Oversee the daily operational aspects of the store, including stock control, cash management, and administrative duties.

• Policy and Procedure Implementation: Responsible for the adherence to eir's policies and procedures to provide the highest level of service and operational standards.

• Market Awareness: Stay current with industry trends and competitor offerings to provide customers with up-to-date and relevant information.

Requirements For A Successful Application:

Knowledge, Skills & Abilities

• Strong communication skills with the ability to simplify complex products and services.

• Ability to engage customers confidently, offering tailored solutions and building trust.

• A passion for mobile technology and telecommunications, with a curiosity to stay up to date with the latest industry developments.

Qualifications

• Relevant diploma or certification is a plus, but not essential.

• 2-5 years of retail or customer-facing experience preferred (life experience considered).

• Industry knowledge is an advantage but not essential; we provide ongoing training to ensure you’re up to speed.

Others:

At eir, we’re committed to offering more than just a job. It’s about creating meaningful connections, building a fulfilling career, and contributing to a brighter future for our customers and employees. If you’re ready to take the next step in your career with one of Ireland’s leading telecommunications companies, we’d love to hear from you!

We value diversity and inclusion at eir and are committed to providing equal opportunities for all. If you need any adjustments during the application or interview process, please let us know.

eir for all.

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