Riqas Technical Support Administrator

Randox are a world leader in diagnostics for clinical healthcare, toxicology, and food security. Our expertise and product portfolio have assisted laboratories across the world in improving health and saving lives. We are proud to have been named the Number 1 company in Northern Ireland for the second consecutive year in the Belfast Telegraph Top 100 Companies List for 2024. Our staff are at the heart of everything we do and achieve.

We have an exciting new career opportunity for a Technical Administrator to join the support team for our Randox International Quality Assessment Scheme (RIQAS).


Location: Office based at 30 Randalstown Road, Antrim, BT41 4LF. Travel to other Randox sites will be required.

Contract: Offered: Full-time, Permanent

Working Hours / Shifts: 4 x 10 hour days per week. Mostly Monday to Thursday.


What does this role involve?

• Data analysis and report generation associated with technical queries from RIQAS Schemes
• Maintenance and upkeep of our inhouse database.
• Responding to customer enquiries via email and telephone in a timely fashion
• As well as providing technical advice you will assist in the training of RIQAS staff, Randox Representatives and distributors
• The provision of information and assistance in the promotion and development of our bespoke products.
• Administrative duties involved in the forecasting and production of RIQAS programmes.
• Provide effective communication with customers, distributors, and other business staff in relation to product changes or other information.
• Other administrative duties, as required.

The Candidate:
Essential:

• Fluent Polish Speaker
• Educated to at least Honours degree level in Biochemistry, chemistry, immunology or a life science sunject
• Excellent time management, communication, organisational, and computer skills (Microsoft Office packages).
• Ability to work on own initiative and as part of a team.
• Ability to demonstrate fast and accurate typing.
• Ability to learn and retain information quickly.

Desirable (but not essential):

• Background in Biological Science.
• Previous experience in a technical/customer support role
• Understanding of proficiency testing software

About Randox:

An international company operating in over 145 countries that continues to have unparalleled growth, Randox Laboratories has been the heartbeat of the UK’s National COVID Testing Programme throughout the pandemic. In early 2020 Randox recognised the threat from COVID-19 and, based on over 40 years of diagnostic experience, quickly developed a test to accurately identify the virus. Testing at scale commenced within weeks to support the UK’s National Testing Programme and private clients alike. Through the enormous effort and commitment of its staff Randox is currently operating at a capacity of 180,000 COVID-19 samples per day, making it the most productive laboratory in the UK and Ireland and amongst the very largest in Europe.

Additionally, as a world leader in diagnostics for clinical healthcare, toxicology and food security, our expertise and product portfolio have assisted laboratories across the world in improving health and saving lives. Our global success is a result of our pioneering products and the commitment & skill of our workforce, which continue to grow exponentially.

Randox Laboratories Limited is an Equal Opportunities Employer.