Roster Administrator

Roster Administrator

• Location: Dublin 18, Ireland (Office-based)
• Employment Type: Full-time, Permanent
• Language Requirement: Fluent English

Who We Are

Contact Care is an approved HSE homecare provider delivering high-quality services to older persons and young adults across Ireland. Due to our ongoing growth, we are seeking a dedicated Roster Administrator to join our office-based team in Dublin 18.

The Role

Reporting directly to the Clinical Service Manager and the Client Care Director, you will act as a central hub—liaising closely with Care Supervisors, HR, Recruitment, and external HSE contact points to ensure seamless service delivery.

Key Responsibilities

1. Roster Co-ordination & Service Delivery

• Referral Management: Process and allocate both private and HSE-funded client referrals.
• Scheduling: Assign appropriate care workers to clients, ensuring optimal scheduling for clients, carers, and the business.
• Roster Maintenance: Process daily changes, amendments, and updates to schedules promptly.
• Coverage & Contingency: Secure adequate cover for staff sickness, absenteeism, and annual leave.
• Distribution: Generate and distribute care worker rotas on a monthly basis.

2. Workforce & Administration

• Recruitment Pipeline: Work with HR to forecast and pre-empt future staffing needs.
• Compliance Reporting: Prepare internal reports and update required HSE Key Performance Indicators (KPIs).
• HSE Liaison: Act as a reliable point of contact for Community Health Organisations (CHOs), ensuring prompt responses within agreed timelines.
• Data Integrity: Maintain an accurate, up-to-date client database.

3. Rotational On-Call (Time Off in Lieu Provided)

• On-Call Duties: Handle emergency out-of-hours calls (such as carer sickness or cancellations) and adjust the roster accordingly on a shared rotational basis.
• Handover: Provide a brief report on Monday morning summarizing any changes or occurrences.
• Compensatory Leave (TOIL)

Requirements: Skills & Experience

• Education: QQI Level 6 Major Award in Advanced Business Management, Office Administration, or a related field is highly desirable.
• Work Authorization: Legal right to work full-time in Ireland.
• Experience: Minimum of 1 year in scheduling, rostering, or high-volume administration (healthcare sector experience is an advantage).
• Tech-Savvy: Proficient in MS Office suite and scheduling/CRM software.
• Communication: Strong interpersonal skills with fluent English and an empathetic telephone manner.
• Key Attributes: Adaptability, problem-solving skills, and the ability to work under pressure.

What We Offer

• Competitive Salary
• Paid Holidays: 20 days of annual leave plus all Irish Public Holidays.
• Workplace Pension: Enrolment in the Irish Auto-Enrolment Scheme (MyFutureFund) with company matching contributions.
• Bike to Work Scheme: Tax-saving incentives for commuting equipment.
• Career Development: Ongoing training and clear paths for professional progression.