Roster Administrator

Description

The Care Team is expanding and is looking to recruit a Roster Administrator for their office in South Dublin! The role is office based. Reports to The Client Care Director and Managing Director, liaises with the Community Liaison Officers (CLO’s), Supervisors, HR and Recruitment.

Practice management:

Assessment and facilitation of new and existing carers and clients regarding:

1.Roster Co-ordination Responsibilities

- Accepting, allocating and processing client referrals both private and HSE.

- Accepting and processing changes and amendments to existing rosters.

- Assigning care workers to clients alongside the community liaison officers.

- Ensuring all working patterns meet the needs of the company, clients and carers.

- Ensuring adequate cover is available for sickness, absenteeism or holidays.

- Liaising with customers and care workers to ensure an efficient service provision.

- Ensuring care worker rota’s are completed and distributed on a monthly basis to all appropriate parties.

- Any other duties as deemed necessary by the business.

2.Employee resources

- Work with the Hr department to pre-empt recruitment needs.

- Keeping accurate records on the system and working with the office team to ensure all data is up to date and relevant.

- Liaise with HR and the other CLO’s and confirm or decline carer’s holiday requests as appropriate.

- Assisting HR and the other CLO’s with carer interviews and appraisals.

3.System Administration

- Working with other members of the administration team to ensure high quality service provision.

- Maintain accurate client database records.

4.Roster Administration support

- Preparation of reports as required.

- Updating required HSE KPI reports as required

- Ensure prompt responses to each CHO within allocated timelines from acceptance or refusal of care packages.

- Follow up with quotations for HSE packages