Sales Account Manager

Sales Account Manager – ICT Managed Services (Onsite) | Enniscorthy, Co. Wexford

We are supporting a growing ICT Managed Services provider that is expanding its Account Management team and looking to appoint an experienced Sales Account Manager to manage and develop an established portfolio of customers from its onsite office in Enniscorthy, Co. Wexford.This opportunity is suited to a commercial account management professional with experience working within the Irish MSP/IT managed services sector. The successful candidate will be responsible for building long-term customer relationships, driving account growth, identifying cross-sell and upsell opportunities, and acting as a trusted advisor to clients across managed services, cloud, cybersecurity, infrastructure, and wider ICT solutions.Working closely with internal technical and service delivery teams, you will ensure customers receive a high level of service while proactively identifying opportunities to expand existing accounts and support long-term customer retention.

Key Responsibilities

• Manage and develop an existing portfolio of SME and mid-market customer accounts.

• Build strong, long-term relationships with key stakeholders and decision-makers.

• Conduct regular account reviews and business planning sessions to identify growth opportunities.

• Identify and deliver cross-sell and upsell opportunities across managed services, cloud, infrastructure, cybersecurity, communications, and other ICT solutions.

• Act as the primary commercial contact for customers, ensuring a high level of satisfaction and retention.

• Collaborate with technical consultants and service delivery teams to ensure successful solution delivery.

• Maintain accurate CRM records, account plans, forecasts, and renewal pipelines.

• Support contract renewals, commercial negotiations, and ongoing account expansion.

Ideal Candidate

• Proven experience as an Account Manager within the Irish MSP/IT managed services industry.

• Strong background managing and growing an existing portfolio of B2B customer accounts.

• Experience selling ICT managed services and technology solutions such as cloud, infrastructure, cybersecurity, Microsoft solutions, backup, networking, or related services.

• Strong commercial awareness with the ability to identify new opportunities within existing accounts.

• Excellent relationship-building, communication, and stakeholder management skills.

• Experience engaging business owners, IT managers, and senior decision-makers.

• Comfortable working collaboratively with technical and service delivery teams.

• Full clean driving licence and car.

• Ability to work onsite in Enniscorthy, Co. Wexford.

What the Opportunity Offers

• Existing portfolio of established customer accounts.

• Strong technical and pre-sales support.

• Opportunity to grow customer relationships rather than focusing primarily on cold new business.

• Collaborative and supportive working environment.

• Onsite role based in Enniscorthy, Co. Wexford.

• Ongoing training and professional development.

• Competitive salary, commission structure, pension, wellness programme, and additional employee benefits.

What’s in It for You

• Competitive salary and company pension scheme

• Free financial advice service

• Life assurance and comprehensive wellness programme

• Sponsored training and ongoing professional development

• Regular team-building events and company initiatives

• Flexible lifestyle days and 3 paid volunteer days per year