Sales Administrator

Job Title: Sales Administrator

Contract Type: Permanent

Contracted Hours: Part Time & Full Time hours available

Location: Boucher Road, Belfast

Salary: £27352 (pro rata) per annum

A Bit About Dreams & Sofatime…

Our mission is to be the first choice for beds & sofas in Ireland; to make every customer experience with us exceptional. That’s what makes us different!

This role will be based in our flagship store on Boucher Road, Belfast. You can expect a fun, challenging and rewarding environment where everyone works together as one team. You will play a crucial part in the branch as a key contact for administration, supporting both the in-branch team and Head Office. We offer a range of benefits including a generous staff discount scheme, enhanced maternity/paternity leave and more. Your Branch Manager will ensure you have the best possible start to your career with us.

Your New Role

You will be responsible for delivering strong, reliable administration across all areas of the branch. This is a varied and important role with a strong customer focus, particularly over the phone. Your duties will include, but are not limited to:

Customer Liaison & Communication

Acting as a first point of contact for customers, including regular telephoning of customers to provide updates, confirm delivery bookings, resolve queries and offer exceptional support.

Customer coordinator duties including stock updates, initial customer care calls and follow-up communication.

Ensuring a professional, friendly and proactive approach to every customer interaction.

Back Office Administration

Email management and prompt communication with customers and colleagues.

Managing and maintaining the rota system.

Assisting with banking management and completing daily administrative checks.

Processing paperwork, placing orders, raising maintenance tickets and supporting day-to-day branch admin.

Stock Control & Operational Support

Accountability for booking in customer deliveries, including confirming details via telephone.

Managing stock control, including goods inwards, stock checks and general stock organisation.

Receiving stock transfers on the system and flagging missing or faulty items.

Supporting stocktakes by extracting system data, assisting with physical counts, entering figures and reporting results to Head Office, including helping investigate discrepancies.

Supporting the branch team with weekly marketing communication, including price changes, promotions and replenishment needs.

Health & Safety Management

Supporting and maintaining branch health & safety compliance, ensuring procedures and documentation are followed correctly.

To Succeed in This Role…

You will have a strong administration background, excellent attention to detail and be confident using Microsoft Office. Strong communication skills, particularly over the phone are essential, as you will be regularly liaising with customers and supporting colleagues across the company. You will be organised, proactive and able to manage multiple responsibilities in a fast-paced retail environment.

This role has traditionally worked well Monday to Friday, but some weekend work may be required depending on business needs.

Benefits

Length of service awards.

Generous staff discount.

Free on site parking.

Enhanced Maternity and Paternity.

Smoke break exchange - allowing 1 extra day leave each year.