Sales Advisor

No.1 Currency and Fexco Currency are leading providers of foreign exchange services in the UK and Ireland.

We have an exciting opportunity for a Retail Sales Advisor to join the team in our Dublin City Centre stores, specifically Westmoreland Street and O'Connell Street. This is a permanent full-time role working 37.5 hours a week across 5 days. These can be any days from Monday-Sunday, and flexibility to cover overtime will be required.

We offer a competitive salary of €15.24 per hour and great benefits which include an annual discretionary bonus, 20 days holiday increasing to 23 with service (pro rata), discounted travel money, and a full training programme. You'll work along side an extremely passionate and friendly team who genuinely care about the success of our business.

Main Responsibilities 

The successful candidate will be responsible for:

• Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
• Achieving and where possible exceeding individual and team sales and service targets
• Identifying opportunities to cross sell various products and services
• Effective and accurate cash handling and reconciliation
• Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
• Adhering to all Company Policies including Health and Safety, AML and Security
• Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
• Ensuring telephone calls are answered in a prompt, polite and professional manner
• Undertake marketing initiatives, to promote the Bureau and increase brand awareness
• Ensuring all point of sale and company material is displayed correctly and in working order

Qualifications and Experience required:

• Demonstrable excellent customer service experience ideally obtained in a cash handling environment
• Experience of working with foreign currencies is preferred

Competencies required:

• Demonstrable superior customer service skills
• Numerate, with excellent accuracy and an eye for detail
• Comfortable communicating on all levels including within the business and to external customers and suppliers
• Must be flexible and have a can-do attitude and approach