Assistant Manager

What will you be doing?

· Champion and maintain the Company’s You Are The Difference Customer Service experience and culture.

· Be willing to go the extra mile for our customers and your colleagues.

· Deal with customer feedback with a solution focused approach providing the best possible outcome.

· Carry out daily coaching with your colleagues.

· Use reports to analysis KPI’s such as conversion rate, average basket etc. to make decisions that will enhance customer experience and maximise the overall store performance.

· Ensure that all administration is to the required standard and that all ‘start of day’ and ‘end of day’ procedures are carried out in accordance with company guidelines.

What you will get;

· Shifts are varied and allocated in rotation with your colleagues to ensure the right work life balance is achieved. You will usually have your rota 4 weeks in advance.

· An enjoyable & supportive working environment

· A competitive salary

· Potential to earn an annual bonus paid before Christmas.

· Additional hours are paid at your hourly rate of pay.

· 30 days paid holidays per year with an additional 1 days paid leave to celebrate your wedding or civil partnership.

· Staff discount to treat yourself and your home

· Full training to welcome you to the Company and training and coaching opportunities are available during your time with the company.

· Internal progression opportunities.

· A confidential Employee Assistance Programme with access to counselling and other professional services.

· Support with approved medical services.

· Support in times of bereavement.

· Plus, many more…

About you:

Please take a moment before completing your application form to read this section of the Job Description to ensure that you will be able to demonstrate that you have met the criteria throughout your application.

Essential

· A passion for home interiors

· Flexibility in working hours as advertised.

Desirable

· Experience related to the role.

· A Leader/Coach of a club or society.

· Actively involved in local community.

· A clear employment record.

High performers at Harry Corry are;

Caring and pleasant and willing to go the extra mile for our customers. They are empathic towards their colleagues, customers and the people around them. They are also committed and display an energetic, proactive and flexible approach to the work that they do each day.

High performing Assistant Manager’s lead by example delivering excellent customer service and achieve and exceed company standards and targets in relation to sales, average basket and footfall conversion rates.