Sales Associate

Part Time Sales Associate

Brand Karl Lagerfeld Posted Date 8 hours ago(14/04/2024 16:18) Job ID 2024-20956 # of Openings 1 Category Sales Advisor Type Part Time

Overview

Job description

Please be aware this is a part time position for 16hrs with full flexibility and NOT only weekend role.

Full flexibility is needed from Monday - Sunday.

Position purpose

Sales Associates provide excellent and friendly service by asses the needs of the customer and provide assistance. Associates in this position know how to greet, qualify, recommend and close every customer. Sales Associates work in cooperation with their Store Manager and other associates to ensure customers" needs are met. Each associate has the responsibility of providing a safe working and shopping environment.

Responsibilities

Key accountabilities

Customer satisfaction

This involves providing an outstanding service that will create a positive experience for the customer and generate loyalty with a happy working environment.

• Consistently show a genuine desire to help customers

Establishes and promotes customer loyalty using company tools such as mailing list cards and customer books

• Provides extra information and will go the extra mile to satisfy the customer
• When a product is not available, always offers alternatives
• Deals with complains in a professional manner by passing them onto their managerProduct knowledge

This involves an outstanding knowledge of the product reflecting on the quality of the service provided.

• Excellent knowledge of the trends and fabrics (composition, terminology, garment care, styles etc.)
• Maximizes the potential of the product to create sales

Drive sales

This involves a good knowledge of the business that will provide a growth in sales.

• Give feedback to Store Manager about what is selling
• Build a regular clients base
• Is aware of the best and slow sellers to improve general sales

Maintains safety, security and integrity

This involves that all procedures are being followed and that the safety is being kept.

• Ensure that aisles are safe
• Make sure the stockroom is safe
• Take action if other associates are acting in an unsafe manner
• Follow all procedure for loss prevention
• Take action to reduce shrink
• Treat all associates and customers with respect

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