Sales Associate

Sales Associate

Brand Tory Burch Posted Date 32 minutes ago(25/03/2024 16:39) Job ID 2024-20792 # of Openings 1 Category Sales Advisor Type Full Time

Overview

As a Tory Burch Sales Associate, you are responsible for delivering a transformational customer experience, building our brand one customer at a time and ultimately driving our business through sales. You should demonstrate a strong commitment to service, a genuine curiosity and interest in people, authenticity, fashion & style sensibility, and exceptional selling skills. The ideal candidate also understands how to be a team player, is savvy about the visual and operational aspects of the role, and is committed to loss prevention.

Responsibilities

Drive the Business & Deliver Results

· Achievement of personal sales and metric goals.

· Build and maintain new and existing customer relationships.

· Maintain a solid, organized client book which furthers your customer relationships and generates consistent, proactive sales volume, following the standards of our clienteling philosophy.

· Be aware of and react to the rhythm of your business, not just relying on walk-in traffic but through clienteling, outreach and event opportunities.

Be Buddy/Team Player

· Lead by example and model behavior that reflects the company’s core values.

· Appropriately manage conflict and take ownership for your part in the team dynamic.

· Demonstrate a high degree of maturity and integrity.

· Contribute to a positive atmosphere that is fun, professional, productive and team oriented.

Create the Customer Experience

· Contribute to an environment that consistently delivers on the five stages of the transformational customer experience.

· Demonstrate strong use of selling skills.

· Ensure a high level of customer service through extensive product knowledge and product ownership.

· Take ownership for the transformational experience in your boutique – customize it for your customer demographic and develop & maintain productive customer relationships.

· Maintain a “One Company” perspective on charge sends, returns, and other such transactions that are critical to a positive customer experience.

· Have a thorough understanding and use of the technology tools that support the customer experience

Represent the Brand

· Understand and communicate the Tory Burch brand philosophy and lifestyle with each other and the customer.

· Emulate the brand aesthetic and embody a strong sense of fashion and an enthusiastic attitude.

· Contribute to maintaining all brand and operating standards to support brand consistency.

· Assist in maintaining store presentation standards.

· Leverage in-store technology to ensure every customer’s experience is transformational.

Operational Excellence

· Ensure all sales and operational policies and procedures are followed and maintained.

· Accurately process all POS transactions and capture of customer information and assist when necessary with operational and back of house activities.

· Adhere to all policies and procedures with a focus on loss prevention and operational excellence.

· Have a proper understanding of the radio communication and all technology tools used in-store, using proper etiquette.

· Detailed oriented with ability to multi-task and prioritize work to prioritize work to produce desired outcome

Qualifications

· 2-4 years of experience in a high volume, customer-driven retail environment.

· Strong personal selling and customer relations experience, along with verbal and written communication skills.

REQUIREMENTS

· Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts.

· Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time.

· Must be at least 18 years of age.

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