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Sales Centre Associates

Sysnet Global SolutionsPark West, County Dublin€20,000 - €40,000 per yearFull-timePermanentPart-time

We are currently recruiting for Full and Part-time permanent Sales Centre Associates. The successful candidates will be responsible for providing a superior level of customer service to our clients. You will be responsible for maintaining good customer relationships.

You must be an excellent communicator and have superior people skills and be comfortable presenting products or services over the phone as well as dealing with customer queries.

Key Responsibilities

Achieve targets

Achieve daily/weekly/monthly KPI’s set out by the business to support our customer’s needs. Be part of a team striving towards growing our business.

Customer Engagement

Provide Security and/or Compliance support via multiple customer engagement channels, including; voice, web-chat, email and SMS.

Customer Experience

Provide exceptional customer experiences at every customer touchpoint. You’ll be assessed using our industry leading quality program and receive regular feedback, coaching and support to ensure success.

Security Assessments and Support

Utilizing Sysnet technology – you will assist and/or manage customer profiles to determine their Security and Compliance requirements and complete/maintain the subsequent security assessments to determine security and compliance status.

Product Awareness

Identify opportunities to promote and upsell additional security and compliance products when supporting customers based on their customer profile.

Other

Undertake additional tasks as necessary based upon business needs.

Required Education, Skills and Qualifications

  • Excellent ‘all-round’ communication skills
  • Ability to work flexible shifts whilst displaying impeccable schedule adherence
  • A team player with a positive outlook and a passion for customer service
  • Strong attention to detail and the ability to multi-task
  • Excellent computing skills
  • Strong decision-making and problem-solving skills

Required Experience

  • 1 years’ experience in a fast-paced customer service environment (preferably Sales call centre environment)

Qualifications

  • Leaving Certificate or equivalent desirable

Required Language(s)

  • English

Benefits

  • 22 days annual leave increasing with length of service to 28 annual leave days per annum
  • Competitive hourly rate, incremental increases in line with performance and service
  • Performance incentives, commission based pay
  • Employer Pension Contribution
  • Paid monthly sports and social events
  • Recreation facilities
  • Mid-month meals and Pizza Fridays
  • Subsidised Gym membership
  • Fun budget
  • Tuition Support
  • Free Parking
  • Permanent Contract following 6 month successful probation

Getting Here

Park West is located on the New Nangor Road, easily accessible from the M50 (exit 9) and national motorways. It has excellent bus and Luas links, and thanks to our onsite train station commuters can be in the city Centre in just 20 minutes. Further detail can be found at: http://www.parkwest.ie/getting-here/

Job Types: Full-time or Part-time, Permanent

Salary: €10.50 to €12.00 /hour

Commission: Paid Weekly based on achieving targets

Salary: €20,000.00 to €40,000.00 /year

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