Sales Coach

Who We Are

Fexco is recognised as one of the world’s most established Fintech and outsourcing organizations and is one of Ireland’s leading private companies, based in Killorglin, Co Kerry. Founded in 1981, it has grown to employ almost 1000 people in Ireland and 2300 worldwide. At Fexco we believe in nurturing and inspiring our people and we provide professional and personal development training throughout your career.

Fexco Managed Services is one of Ireland’s leading outsourced services providers, delivering a high-quality service to a range of Government and Commercial clients. We have been delivering operational expertise and advisory services for over 30 years covering CX transformation, process optimisation, customer journey mapping and data and MI services. We currently employ c500 people operating across multiple workforces out of our headquarters in Killorglin and offer flexibility in terms of onsite, hybrid and remote working options to our staff.

Job Purpose

As an outbound sales coach you will be responsible for coaching and mentoring sales representatives to improve their performance in generating and closing sales leads. You will work collaboratively with the Team Leader and Dialler Manager to identify individual and team training needs, develop educational material, and design coaching interventions using a range of approaches based on identified learning styles.

Essential Duties and Responsibilities:

· Support onboarding of new sales representatives

· Work collaboratively with Operations Management to develop and deliver coaching interventions which enable team members to optimise their performance and meet targets

· Act as a consultant to sales representatives and provide helpful advice on coping with job-related challenges

· Identify individual and team training needs and appropriate coaching interventions

· Develop educational material, including presentations, sales scripts and case studies

· Design coaching interventions based on an understanding of individual learning styles

· Gather feedback on all training programs from trainees, managers and instructors

· Maintain updated records of educational curriculum and material

· Evaluate employees’ performance after each training

Qualifications and Skills:

· Work experience as a Sales Coach, Sales Trainer or similar role

· Experience in a sales or customer service position is a plus

· Familiarity with role-playing activities and e-learning platforms

· Hands-on experience creating presentations (e.g. videos or slides)

· Excellent communication skills with the ability to motivate people

· Problem-solving skills

· Additional training certification is a plus

Knowledge and Expertise:

· Outbound sales methodologies and techniques.

· Telephone Consumer Protection Act (TCPA).

· Data analysis and reporting.