Sales & Customer Service Graduate

Are you looking to kick-start your career and gain valuable experience in a growing organisation? If so, we are looking for an ambitious graduate to join our Sales and Customer Service Team. We want to be part of your career journey and help you develop your career. 

As a Graduate in Tricel, we will welcome you onboard with immediate effect. At the end of your 2-year Graduate Programme, you will have gained: International work experience, a qualification reliant to your field, fully trained in-house auditor and 2-years work experience. The successful candidate must be available to relocate to a sister company for a period of 6 months should the opportunity present itself. 

Key Responsibilities: 

· Act as the first point of contact for customer enquiries via phone, email, and chat—offering professional advice and timely resolutions. 

· Provide guidance to customers regarding product suitability & functionality.

· Assist in scheduling and coordinate site crews for installations, maintenance visits, or service calls—ensuring smooth logistics and timely delivery of service. 

· Work collaboratively to meet and exceed departmental KPIs, including sales targets, customer satisfaction and response times. 

· Understand customer requirements and site-specific needs to accurately plan and communicate visit details to crews and clients. 

· Liaise between the customer, sales team, and operations to ensure site visits run efficiently and any challenges are addressed quickly. 

· Maintain accurate records of interactions, schedules, and orders using our CRM and scheduling tools. 

· Undertake special projects as required such as system improvements and optimising workflows. 

· Other ad hoc duties that may arise 

Qualifications: 

• Relevant Honours Bachelor’s degree or Masters with a minimum of a 2:1 (or equivalent) which was completed within the last two years (e.g., Business or a related discipline). 
• Excellent organisational and administrative skills with ability to prioritise tasks 

• Proficient in Microsoft office, particularly in Excel, PowerPoint and Outlook.

• Strong interpersonal and communication skills, both written and verbal

• Target and results focused 
• Ability to work on their own initiative

· Customer-centric approach with a commitment to delivering high-quality service

· Strong problem-solving skills with the ability to handle customer queries professionally and efficiently

What do we offer?

At Tricel, we care about you and your progression. As well as a competitive salary and benefits package, we offer: 

· Excellent development and growth opportunities 

· A supportive and collaborative culture 

· A fun and dynamic work environment 

· Team oriented atmosphere 

· Good work life balance 

· Opportunity to work across countries and cultures 

· Employee Assistance Programme 

· Tax-free vouchers to the value of €1,500 

· Sports and Social club 

· Health and Wellbeing initiatives 

· Enhanced Maternity leave 

· Hybrid structure

Tricel is a global manufacturing and engineering company, recognized for its innovative and high-quality products across the Water Storage and Distribution industries. Founded in Ireland, this family run business has expanded its operations internationally, with a presence in over 50 countries. The company specializes in producing advanced composite materials, environmental solutions, water storage systems, and electrical enclosures.