Sales & Customer Service Team Leader

Team Leader – National Sales Centre

Location: Thurles, Co. Tipperary
Hours: Full-time, 37.5 hours | Monday–Saturday roster | Typically one Saturday per month

Ready to take the next step in your career?

Join our National Sales Centre and play a key role in delivering great customer experiences across Greyhound Racing Ireland.

As Team Leader, you’ll combine hands-on sales and customer service with supporting and motivating the team. You’ll help customers find the right entertainment, hospitality and dining experiences while keeping the Sales Centre running smoothly.

What you’ll do

• Turn customer enquiries into bookings and sales.
• Support and guide the Sales Centre team day to day.
• Help keep service, booking and customer care standards high.
• Handle customer queries and escalations with confidence.
• Coordinate with our stadium teams to deliver great customer experiences.
• Support sales activity, promotions and follow-ups.
• Coach new and existing team members.

What you’ll bring

• Experience in sales, customer service or reservations.
• Great communication and people skills.
• A positive, organised and hands-on approach.
• Confidence supporting colleagues and solving problems.
• Strong attention to detail and good systems skills.
• Team leader or coaching experience is an advantage.

Why join us?

Enjoy a varied, people-focused role with the opportunity to build your leadership and sales experience, alongside benefits including a company pension contribution, sick pay scheme and Employee Assistance Programme.

If you’re great with customers, enjoy achieving results and love helping a team succeed, we’d love to hear from you.