Sales Executive

Main Purpose of Job:

We are currently recruiting for a Sales Executive to join the Connolly Motor Group, within the Volvo Sales team.

The role:

The successful candidate will be required to work as part of the sales team, to continuously deliver the highest level of satisfaction to internal and external customers. This will require you to continually strive to meet sales and profit opportunities via the sales of vehicles, finance and insurance products. Profit margins achieved on the sale of all products are in line with manufacturer standards. This results in the selling of an agreed volume of new and used vehicles.

Role Responsibilities:

• Actively prospect for new customers by cold calling, emails and use of the appropriate databases
• Follow up every sales opportunity through the company website leads, customer enquiry calls and emails
• Follows the sales process, designed to achieve maximum results from the available sales opportunities
• Deliver the highest level of customer satisfaction continuously
• Sell an agreed volume of new and used cars set out by General manager
• Pursue and achieve incremental sales and profit opportunities through the sale of finance, warranty, insurance and accessory sales
• Achieve the individual profit objectives set by the General manager
• Provide expert and prompt advice to new and existing customers regarding the various products that are available with the sales of their new / used vehicle
• Participates in external promotional activities to raise the profile of the brand and generate sales opportunities
• Qualify the customers needs and present the dealerships products and services which will enable these needs to be met
• Establishes the most appropriate way for the customer to fund their acquisition (PCP / Hire Purchase / Other funding arrangements), according with FCA regulations
• Conducts a structured and professional vehicle handover in accordance with the vehicle handover checklist, guide and customer pack for the appropriate product
• Develops and maintain comprehensive product knowledge in respect of all vehicles, prices, promotions, funding and taxation of vehicles
• Maintains good relationships with customers by meeting and exceeding their expectations
• Maintains regular contact with all customers both with pre and post-sale
• Handles customer issues and complaints using the necessary skills and resolving the issue to the mutual satisfaction of the customer and the business
• Provides completed deal file with appropriate dealer and insurance documentation to the sales administration department to ensure that the vehicle is ordered and taxed on time;
• Maintains and updates customer contact data on Kerridge (CRM System) on a daily basis
• Undertake all administration requirements of the position to include relevant paperwork and reports

The person:

Skills and Competencies:

• 1-2 years experience in a Sales environment, Motor industry is desirable, but not essential
• Strong communication skills with internal and external customers, suppliers and the manufacturer
• Proficient in Microsoft Office Package (Word, Excel, Email)
• Experience of using Kerridge (CRM System) – Desirable not essential
• Ability to prospect and qualify customers effectively
• Ability to present and sell the unique selling points of all products
• Ability to manage and close existing deals while cultivating new opportunities
• Build and maintain relationships across the group
• Possess strong attention to detail with administrative functions
• Time Management skills -Work independently in a busy environment, managing own time and workflow
• Strong problem-solving ability to identify and resolve queries in a professional in a timely manner
• Present a professional image to both internal and external customers, through attitude, behaviour and personal appearance
• Full clean drivers license is essential

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