Sales Executive

Founded in 1913, Glennon Brothers is a leading timber processing Group operating across Ireland and the UK, with over a century of experience and a strong, well‑established growth story. Today, the Group operates through a portfolio of respected brands including Glennon Brothers, Balcas, DTE, Alexanders Timber Design and, most recently, Pontrilas, reflecting both its scale and strategic expansion.

As a recognised leader within the Green Tech and sustainable construction sectors, the Group is dynamic, innovative and firmly focused on long‑term, responsible growth. Across its brands, Glennon Brothers supplies a wide range of timber products to the Irish and UK markets, serving the construction, pallet wood and fencing industries. The Group also manufactures timber frame homes and engineered roof trusses for the housebuilding sector and operates several combined heat and power (CHP) and wood pellet manufacturing facilities.

Following the acquisition of Pontrilas in January 2026, the Group has significantly increased its turnover and expanded its workforce to over 1,400 colleagues. This growth has been driven by a strong commitment to its people, a customer‑focused service ethos, and continued investment in advanced technology and operational capability. Glennon Brothers operates a multi‑site footprint across Longford, Fermoy, Enniskillen, Troon, Irvine, Windymains and Invergordon, providing a diverse and collaborative working environment across its Group brands and functions.

Principle Objective

Reporting to the Head of Sales, this is a commercially focused and highly collaborative role at the heart of the business. The Sales Executive – Timber Division is responsible for developing trusted relationships with an established customer base, managing repeat business through proactive engagement, and ensuring a seamless order journey from enquiry to delivery. By working closely with production and internal teams, the role helps turn customer requirements into reliable, on‑time solutions. The role offers strong exposure to commercial decision‑making and provides a solid platform for development within sales or wider commercial functions. A strong emphasis is placed on customer experience, commercial insight and high‑quality CRM/ERP data, enabling the sales team to consistently deliver against targets while supporting the wider growth ambitions of the business.

Knowledge & Experience

Sales experience.

Excellent knowledge of Excel, email and word.

Strong organisational and analytical skills.

Excellent Customer Service Skills.

Excellent communication skills – both written and verbal.

- Excellent numerical skills.

Hands on and flexible attitude.

Ability to work under time and resource constraints – good time management.

Must demonstrate respect and professionalism when interacting with others.

Key Responsibilities

New Business Development

- Supporting the Area Sales Manager (ASM) in prospecting for potential new clients and turn this into increased business.

- Liaise with the ASM to identify potential clients, and the decision makers within the client organisation.

- Developing and growing our market share to ensure sustained growth and profitability.

- Complying with all company pricing structures and adhering to the standards set by the business.

Customer Relationships

- Repeat selling over the telephone to an established customer base.

- Supporting the ASM to build and maintain strong, long-lasting customer relationships with key accounts and Buying Groups.

- Developing and maintaining the account base in line with agreed targets.

- Ensure customers are informed in relation to supply considerations, quality criteria and value.

- Recommend appropriate products/services/plans to customers by providing clear, informative and expert advice with a confident and positive attitude.

- Resolve problems to customer’s satisfaction in a timely fashion and ensure root cause has been identified and communicated to relevant department for corrective action.

- To maintain and update customer database with accurate information.

Business Support and Growth

- Working closely with the sales team to achieve annual sales targets and key milestones from a personal and company perspective from achieving sales targets, to maintaining a high level of customer service.

- Liaise with the ASM to grow and manage the sales territory.

- Ensure that the sales process and CRM are maintained from a key account and customer service perspective.

- Co-ordinate sales requirements with the production department.

- Resolving customer queries and issues.

Financial Support

- Manage sales order processing function from order receipt through to invoice, delivery and collection.

- In conjunction with the Credit Control Department, ensure that all sales invoices are issued and settled in accordance with the company’s terms of business.

- Liaise daily with relevant parties to ensure that orders are invoiced correctly, and the customer gets their documentation.

- Maintain and update an internet based customer management and payments system.

Administration Support

- Respond quickly and efficiently to all in-coming sales enquiries, by telephone, and / or email.

- To ensure that orders are efficiently processed.

- Establish and maintain administrative processes and procedures for the effective running of the office.

- To help maintain a professional sales presence for Balcas within its trading market.

Health, Safet and Envrionmental Compliance

- To set a positive example in all areas of compliance and encourage a culture of ownership and personal responsibility.

- Proactively comply with all the Company’s Health and Safety rules, regulations, policies and procedures.

Other Duties

- Dealing, reporting, investigating and logging of failed deliveries.

- Ensure customer queries are directed to the most appropriate person in a timely manner.

- Perform other clerical duties such as scanning, photocopying and filing.

Essential Competencies

Customer Focus – Builds trust through responsive service, clear communication, and reliable follow-through.

Commercial & Sales Mindset – Identifies opportunities to retain and grow accounts while balancing margin and service.

Planning & Organisation – Prioritises effectively, maintains accuracy, and manages a busy workload.

Collaboration – Works well with sales, production, and other teams to deliver customer outcomes.

Systems & Process Discipline – Uses CRM/ERP consistently and supports continuous improvement in ways of working.

Resilience & Adaptability – Stays calm under pressure and adjusts quickly to changing priorities.

Key Performance Measures

Sales performance against agreed targets (repeat sales, retention, and upsell/cross-sell where appropriate).

Order accuracy and right-first-time processing.

Customer responsiveness (query resolution time, service levels).

CRM/ERP data quality and timely updates.

Internal collaboration effectiveness (handover quality, production alignment).

Key Relationships

Sales Manager / Sales Team – target delivery, account planning, support and escalation.

Production / Planning – coordination of customer requirements and delivery expectations.

Logistics / Transport (where applicable) – delivery scheduling and customer updates.

Finance / Credit Control (where applicable) – account status, invoicing queries.

Customers – day-to-day account management, service and issue resolution.

Hours Full time, 40 hours per week

Working Week Monday to Friday 8.00 – 17.00