Sales Manager

GET TO KNOW US

Ireland’s premier destination for fashion and precision timepieces, from the tastemakers at Juvi Designs, DA:YT is the brainchild of expert jeweller Vincent Tynan. A lifelong obsession with horology led Vincent to step out from behind his work bench to bring you a carefully curated collection of watches from the most renowned and respected international brands. From fashion watches to the most durable performance watches, Vincent has created a constantly evolving collection to suit all tastes.

KNOW THE ROLE

Our Client, an established Irish retail company specialising in premium watches and jewellery, is seeking to recruit an experienced and dynamic Senior Retail Sales Manager to join their team. The successful candidate will be responsible for leading sales performance across multiple retail concessions, managing and developing store teams, driving commercial growth, overseeing operational excellence, and ensuring an exceptional customer experience. The successful candidate will work closely with senior leadership and retail management teams while maintaining high quality standards and customer satisfaction.

This is a senior position with responsibility for a flagship watch concession DAYT, while also providing oversight of the wider jewellery retail operation JUVI. The successful candidate will lead and support the existing management team, drive business performance across both brands, and play a key role in shaping the future growth and success of the business.

Key Responsibilities:

• Lead DAYT watches in addition to overseeing the day-to-day operations and performance of the JUVI retail concession in Arnotts

• Drive sales performance and profitability through effective leadership, coaching, and commercial decision-making

• Set, monitor, and deliver on sales targets, KPIs, and business objectives across both brands

• Manage, develop, and support the retail management team, fostering a high-performance culture

• Collaborate with business owners on business planning, performance reviews, and growth initiatives

• Analyse sales performance, customer trends, and commercial data to identify opportunities for growth

• Negotiating with suppliers and managing vendor relationships

• Lead by example on the shop floor, promoting a culture of excellence, accountability, and customer focus

• Has an excellent eye for detail and takes pleasure in helping customers find their perfect watch or gift

• Oversee stock management, inventory control, stock ordering, and stocktake processes

• Ensure visual merchandising and brand presentation standards are consistently maintained

KNOW WHAT WE'RE LOOKING FOR

• Leader with a proven ability to develop, motivate, and retain high-performing teams

• Commercially driven, with a strong track record of achieving and exceeding sales targets and KPIs

• Experienced in managing retail operations, including rota planning, workforce management, and team scheduling

• Skilled in stock control, stock ordering, and delivering accurate stocktakes

• Dedicated to delivering exceptional customer experiences and premium service standards

• Naturally consultative, with a talent for helping customers find the perfect watch or gift

• Quick-thinking, adaptable, and confident in taking initiative

• Highly organised with exceptional attention to detail

• Leads by example, fostering a culture of accountability, excellence, and customer focus

• Minimum 4 years' management experience within retail, ideally in a luxury, premium, watch, jewellery or fashion environment

• Proven success leading teams to consistently achieve and exceed sales targets and KPIs

• Demonstrated experience coaching, developing, and inspiring high-performing teams

• Excellent understanding of retail operations, including stock control, merchandising, and workforce planning

• Experience managing multiple brands

• Third-level qualification in Business, Retail Management, Marketing, or a related discipline is advantageous

KNOW HOW WE WORK

Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.

We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.

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