Sales Operations Coordinator

You Matter to Cambrex.

Cambrex is a leading global contract development and manufacturing organization (CDMO) that provides drug substance development and manufacturing across the entire drug lifecycle, as well as comprehensive analytical and IND enabling services. 

With over 40 years of experience and a team of 2,000 experts servicing global clients from North America and Europe, Cambrex offers a range of specialized drug substance technologies and capabilities, including continuous flow, controlled substances, liquid-phase peptide synthesis, solid-state science, material characterization, and highly potent APIs.

Your Work Matters.

At Cambrex, we strive to build a culture where all colleagues have the opportunity to:

• engage in work that matters to our customers and the patients they serve
• learn new skills and enjoy new experiences in an engaging and safe environment
• strengthen connections with coworkers and the community

We’re committed to attracting and nurturing a passionate team of valued professionals in our fast-paced and growing company. We offer a competitive benefits package that includes healthcare, life insurance, planning for retirement, and more!

Your Future Matters.

Known for our customer-focused scientific and manufacturing excellence, as well as our strong commitment to quality and safety, we offer a range of career and growth opportunities across our global network of locations. Together with our customers, we aim to improve the quality of life for patients around the world. Start a career where You Matter by applying today!

Job Overview

As a Sales Operations Co-Ordinator, you will keep our office running smoothly, provide vital support to the sales team, and help create outstanding experiences for clients and visitors. You will be the driving force behind our office operations, empowering our sales team and ensuring every client interaction is seamless.

Responsibilities

Reporting to the Customer Account & Sales Manager, your key responsibilities include:

Sales operations

• Develop and maintain relationships with existing and potential customers.
• Respond to customer enquiries and provide service information.
• Assist in preparing and delivering sales presentations and proposals.
• Monitor customer accounts and ensure timely payments.
• Track sales activities and performance metrics.
• Coordinate with internal departments to ensure customer satisfaction.
• Support cross-selling and promotional efforts.
• Maintain accurate records and reports of sales activities.
• Stay updated on market trends and competitor offerings.

Client experience

• Welcome visitors: Greet guests with warmth and professionalism, ensuring they feel welcome and are signed in properly from the moment they enter our doors.
• Phone and email management: Handle incoming calls, direct email enquiries, and manage call flow effectively.
• Client visits: Arranging travel, accommodation, and transportation as needed.
• Meeting coordination: Order catering for client meetings, schedule meetings, and set up meeting rooms.

Office administration

• Internal meetings: Coordinate internal meetings such as Town Halls and staff events.
• Internal communications: Support internal communications so the team stays connected and informed.
• Logistics: Handle logistics for external events, including shipping marketing materials and managing supplies.
• Office supplies:Proactively manage office and kitchen supplies, ensuring timely restocking.
• Admin support: As an integral part of our team, you will provide essential support to the site.

Overall, provide general admin and sales support to the site and any other duties as may be required.

Qualifications/Skills

• Communication: Clear and effective verbal and written communication
• Problem-Solving: Ability to handle customer issues and find solutions
• Adaptability: Flexibility to adjust to changing requirements
• Organization: Strong time management and multitasking abilities
• Teamwork: Ability to collaborate across departments
• Tech-savvy: Proficient in using digital platforms and online tools for document management.

Education, Experience & Licensing Requirements

• At least 1 year of experiencein sales or customer service
• Proficiency in MS Office and CRM software

Hours of Work

• 30am to 5.00pm, Monday - Friday
• There is some flexibility around these hours once all operations and opening hours are covered.

Place of Work

• Company’s offices at Westside Business Park