Sales & Operations Coordinator

ABOUT US

Connemara Adventure Tours is a proud B-Corp, dedicated to delivering unforgettable outdoor experiences in the heart of Connemara. As part of the Killary Adventure Company, we create guided hiking and biking adventures that showcase the breathtaking landscapes and rich culture of this region.

Our values are rooted in sustainability, community, and exceptional service, we care deeply about the environment, the people who visit us, and the local community we are part of.

We are now looking for a motivated and organised Sales & Operations Coordinator to join our team, someone who enjoys balancing customer service, sales growth, and smooth operational delivery in a hands-on, dynamic role.

THE ROLE

As Sales & Operations Coordinator, you will be at the heart of both our customer experience and behind-the-scenes operations. This is a varied and rewarding role that involves: Growing and managing bookings. Delivering outstanding customer service. Ensuring day-to-day operations run smoothly and efficiently. It’s a great opportunity for someone who enjoys variety, problem-solving, and building meaningful connections with both customers and partners, all while working in one of Ireland’s most beautiful locations.

Important: Applicants must live within commuting distance of Leenane, or be willing to relocate. We strongly recommend you check our location before applying.

RESPONSIBILITIES

• Sales & Customer Service
• Respond promptly and professionally to enquiries via phone, email, and WhatsApp.
• Convert enquiries into bookings and look for opportunities to grow sales.
• Manage reservations, process payments, and prepare all necessary guest documentation.
• Confidently use our booking software (Bilberry) and company app — training provided if needed.

Operations & Administration

• Assist with guest meet & greets, luggage transfers, and support the bike mechanic when required.
• Manage the tours office in the absence of the Manager.
• Take care of key admin tasks: invoicing, booking ferries, preparing guide packs, and conducting monthly accommodation checks.

Key Skills and Experience

We are looking for a proactive problem solver who is well-organised, customer-focused, and excited by the idea of contributing to a growing tourism business.

The ideal candidate will have:

• Excellent organisational skills with strong attention to detail.
• A systems-focused mindset and ability to streamline processes. S
• trong communication skills — fluent English required; French or German is a significant plus.
• A passion for Connemara and enthusiasm for promoting outdoor tourism.
• Good IT skills, comfortable with Microsoft Office, email, and learning booking systems quickly.
• A minimum of 2 years’ experience in a busy office or customer service environment.
• Full, clean driving licence (essential) and eligible to drive company vehicles (insurance requires drivers to be 25+).
• Commercial awareness and an interest in the travel industry.
• Ability to manage time effectively and work independently when needed.

Job Type: Full-time (some flexibility possible for the right candidate)

Schedule: Monday to Friday for most of the year, with some weekend and bank holiday work required during our busy season (May – September)

Location: In person at our base in Leenane Co. Galway.

WHY JOIN US

Working at Connemara Adventure Tours isn’t just a job, it’s an opportunity to be part of something meaningful.

You’ll enjoy:

• A supportive, people-focused team — collaborate closely with colleagues across the wider Killary Adventure Company.
• Connection to nature, spend your days in one of Ireland’s most beautiful regions, right on the shores of the Killary Fjord.
• Opportunities for growth, we encourage initiative and reward results in our small but ambitious business.
• A business with purpose, we are a certified B-Corp committed to sustainability, community, and responsible tourism. We value work-life balance, collaboration, and positivity.