Sales Professional

Hours of Work:

• Part Time: 3 days per week, 22.5 standard hours (typically 9am-5.15pm or equivalent on late nights) Monday - Sunday with rotating days off.
• There may also be a requirement, on occasions to work additional hours as per business needs.

Hours of Work:

• Full Time: 5 days per week, 37. 5 standard hours (typically 08.30am-17.30 or equivalent on late nights) Monday - Sunday with rotating days off.

• There may also be a requirement, on occasions to work additional hours as per business needs.

Role Specification

Role Purpose:

Sell luxury jewellery and watches across the Lunn’s Victoria Square store brands, through exceptional customer service within a high-quality retail environment ensuring that set targets are achieved.

Role Scope:

Work within a small team of sales professionals in our Victoria Square store.

Area of Responsibility: Excelling at Brand Partner Strategies

Key Activities:

• Immerse yourself in our Lunn’s Victoria Square store brands, become an ambassador for the brands ensuring each client gets exactly what they are looking for.
• Keep up to date with new brand products, models, and training to ensure that you are an expert in Brand knowledge.

Area of Responsibility: Elevating our own brands

Key Activities:

• As a team member contribute positively to the team environment and Lunn’s ethos.
• Educate and build your clients trust in our own brands, harnessing a long-term relationship with you and Lunn’s.
• Actively use our CRM (Customer Relationship Management) to drive our brands with clients.

Area of Responsibility: Delivering a world-class customer experience

Key Activities:

• Support your clients to create their special moments through your exceptional customer service.

• Deal effectively and efficiently with all aspects of clients’ enquiries from the clients that know exactly what they want to the clients that need a little help.

Area of Responsibility: Building & Maintaining a world-class team

Key Activities:

• Attend all training programmes as part of your role to continue to personally develop yourself, both personally and professionally to be the best version of you.
• Work as part of the Lunn’s Victoria Square team to build and maintain exceptional, knowledgeable teams.

Area of Responsibility: Continual Improvement

Key Activities:

• Preserve the product that is in store, ensuring that your showroom and displays are always pristine.
• Review and suggest ways of continually improving the Lunn’s Victoria Square Store.

Key Relationships

Primary

• Lunn’s Victoria Square Management Team
• Lunn’s Victoria Square Sales Team
• Lunn’s Multi Brand Manager
• Retail General Manager
• Lunn’s Store Teams

Skills, Behaviours & Attributes

• Have a passion for people, great a building rapport and personable.
• Be an enthusiastic, self-motivated team player.
• Ability to actively listen to ensure each clients need is met.
• Ability to adapt your style to suit your client’s needs.
• Excellent attention to detail and enjoy problem solving.
• Exceptional persuasive skills

Our Values

Live and breathe our values each, and every day.

• Warm-Hearted
• Honest & Trustworthy
• Determined to Succeed
• Curious & Adaptable
• Enjoy Life

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