Sales Professional

Role Purpose:

Sell luxury jewellery and watches across the Lunn’s store brands, including, Lunn’s Portfolio of Fine Diamonds, Rolex, TAG Heuer & Tudor through exceptional customer service within a high-quality retail environment ensuring that set targets are achieved.

Hours of Work:

Full Time: 5 days per week, 37. 5 standard hours (typically 08.30am-17.30 or equivalent on late nights) Monday - Saturday with rotating days off in Queen’s Arcade. In Vicotria square 5 days per week, 37. 5 standard hours (typically 08.30am-17.30 or equivalent on late nights) Monday - Sunday with rotating days off.

· There may also be a requirement, on occasions to work additional hours as per business needs.

Role Specification

Role Scope:

Sell luxury jewellery and watches across the Lunn’s store brands, including, Lunn’s Portfolio of Fine Diamonds, Rolex, TAG Heuer & Tudor through exceptional customer service within a high-quality retail environment ensuring that set targets are achieved.

Role Scope:

Work within a small team of sales professionals in our Lunn's store.

Area of Responsibility: Being a Brand Ambassador 

Key Activities:

• Immerse yourself in our Lunn's store environment, whilst being an ambassador for the brands ensuring each client gets ensuring each client gets exactly what they are looking for.
• Keep up to date with new brand products, models, and training to ensure that you are an expert in Brand knowledge.
• As a team member contribute positively to the team environment and Lunn's values and ethos.
• Educate and build your clients trust in our own brands, harnessing a long-term relationship with you and Lunn's.
• Actively use our CRM (Customer Relationship Management) to continuously elevate our client journey.

Area of Responsibility: Client Experienced

Key Activities:

• Support your clients to create their special moments through your exceptional customer service.
• Deal effectively and efficiently with all aspects of clients' enquires from those that know exactly what they want and those that need a little help.

Area of Responsibility: Working Within a Team

Key Activities:

· Attend all training programmes as part of your role to continue to support your learning and growth, developing yourself both personally and professionally to be the best version of you.

· Work as part of the Lunn’s store team to build and maintain exceptional, knowledgeable teams.

Area of Responsibility: Continual Improvement

Key Activities:

· Preserve the product that is in store, ensuring that your showroom and displays are always pristine.

· Review and suggest ways of continually improving the Lunn’s Store.

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