Sales & Service Advisor, Branch Banking

Sales & Service Advisor, Branch Banking, Westport

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Date: 7 Jul 2025

Location: Westport, IE, IE

Company: Allied Irish Bank

Location/Office Policy: AIB Westport, Co Mayo (Office based role)

• Are you interested in a customer facing role in a fast-paced environment?
• Do you have a strong track record in building relationships with customers?
• Do you like to work as part of a team?

What is the Role:

Our vision in Branch Banking is to be the best bank in every community. We want to be customer focussed and dynamic, driven by empowered people and an agile mind-set and approach, with teams executing brilliantly every day, consistently out-performing the market and generating value for AIB. The Service & Sales Advisor plays a key role in our team to ensure AIB can deliver exceptional service to their customers each day.

The position is customer facing and a full time, office-based role.

Key accountabilities:

• Take ownership of delivering an exceptional customer experience and meeting established service standards by collaborating with customers to identify suitable banking solutions.
• Embrace an innovative mindset, consistently seeking opportunities to enhance processes and propose creative solutions.
• Demonstrate your ability to work effectively within a team environment.
• Ensure accountability for your work and diligently follow through on commitments.

What you Will Bring:

• Demonstrate exceptional customer relationship skills by engaging with customers and representing AIB with expertise.
• Show a passion for delivering the best possible experience to our customers.
• Collaborate effectively with colleagues across the organisation to achieve shared objectives.
• Address customer requests, resolve issues, and respond to inquiries through multiple channels. While an APA/QFA qualification is desirable, there is an opportunity to achieve this as part of the role if not already held.
• This role is part of the Fitness & Probity Regime and Individual Accountability Framework, which outlines the specific requirements applicable.

Why Work for AIB:

We are committed to offering our colleagues choice and flexibility in how we work and live and our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements.

Some of our benefits include;

• Market leading Pension Scheme
• Healthcare Scheme
• Variable Pay
• Employee Assistance Programme
• Family leave options
• Two volunteer days per year

Please click here for further information about AIB’s PACT – Our Commitment to You.

Key Capabilities

• Customer First Building strong customer relationships and delivering customer centric solutions.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Ensures Accountability: Holding self and others accountable to meet commitments.
• Customer Service Excellence: Fulfils customer requests, resolves problems, and responds to customers’ questions through multiple channels.
• Demonstrates Self Awareness: Reflects on activities and impact on others. Admits mistakes and gains insight from experiences. Knows strengths, weaknesses, opportunities, and limits.

If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Mia, at careers@aib.ie for a conversation.

AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at careers@aib.ie

Disclaimer:

Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.

Application deadline: 28th July 2025

Job Segment: Recruiting, Bank, Banking, Human Resources, Finance, Sales

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